Neato Botvac Connected only supports the 2.4GHz wireless networks. It does not support the 5GHz wireless networks. The following will help you make sure your wireless router works with your Neato robot.
Depending on the Wi-Fi router model, there are a couple of different ways to tell if your router is dual band. The best way is to look up your router’s model on the manufacturer’s website. Some wireless routers even have dual band written on the router itself or on the packaging that it came in.
Another way to tell, without looking up your wireless router model, is to look at your Wi-Fi network’s name (SSID). Your Wi-Fi router may be broadcasting two networks, with different names to indicate the 2.4GHz and 5GHz bands. This is a good sign that you have a dual band router. Each router will name the 2.4 GHz and 5GHz bands differently, but you can generally tell just by looking. For instance, the 5GHz network may have 5, 5G, or 5GHz as part of its name. The other may have 2, 2.4G or 2.4GHz as part of its name. So if you’ve named your Wi-Fi network “Home”, you might see Home5 and Home2 in the list of available wireless networks.
It’s also possible that your router is a dual band wireless router that is currently set to broadcast only in one band, meaning that you will only see one network name. Seeing one network name doesn’t necessarily mean that your router isn’t dual band. You need to check your router’s manual or the support section of their web site to be sure.
If your router is dual band, the manual or web site will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands.