Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Why did my Neato start cleaning again during a time that I did not schedule it?

Your Neato has an auto-recharge and resume feature. If the robot needs to recharge before it completes cleaning your house, it will go back to the charge base to charge. Once it is charged, it will automatically go back to finish where it left off. So while it may seem like it has started when you have not schedule it, it is actually just going back to finish the job.

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