Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What are ECO mode and TURBO mode on Botvac Connected?

You can set the robot to clean the house using ECO mode or TURBO mode.

  • eco_mode_icon ECO mode is quieter and cleans for a longer period of time.
  • turbo_mode_icon TURBO is a more powerful clean, with stronger suction and a faster rotating brush optimized to pick up more debris.


ECO and TURBO modes are only available on Botvac Connected.

Operation of ECO and TURBO modes on the robot control panel and the Neato app:

ECO/TURBO operation using the Robot Control Panel:

  • The default cleaning mode is TURBO for all House and Spot cleanings started on the robot – either the House/Spot buttons or the LCD.
  • To change the default setting for all cleanings started on the robot, go to the Home screen, press SELECT > Main Menu > Cleaning > and check or uncheck the ECO checkbox. If this box is checked, when you use the robot control panel the default cleaning mode is ECO.
  •  For all Scheduled cleanings, you can choose TURBO or ECO mode.

ECO/TURBO operation using the Neato app:

  •  The default cleaning mode for cleanings started on the Neato app is TURBO. You cannot change this default.
  •  For individual cleanings, before you start, you can use cleaning settings to change from TURBO to ECO.
  •  For all Scheduled cleanings, you can choose TURBO or ECO mode.
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