Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What Wi-Fi networks does Botvac Connected support?

Botvac Connected Series robots use Wi-Fi to connect to the Internet. There are two frequency bands commonly used for Wi-Fi communication: 2.4 and 5GHz. Most wireless routers can be configured to support both bands. Botvac Connected Series robots only use the 2.4GHz band to connect to the Internet.  It does not support the 5GHz wireless band.

The Neato app automatically shows you only the available 2.4GHz wireless networks, when you connect your robot.

If you want to connect your robot to a hidden network make sure it is a 2.4 Ghz network otherwise you will receive an error message on your robot.  The error message you will receive is:  “Incorrect Wi-Fi password or router.  Try again.”

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