The information in this article applies to the following:
- Botvac Connected
- Neato D3
- Neato D4
- Neato D5
- Neato D6
- Neato D7
What Wi-Fi networks does my Robot Support ?
The Botvac Connected robots use Wi-Fi to connect to the internet. There are two frequency bands commonly used for Wi-Fi communication: 2.4 GHz and 5 GHz. With the exception of the Botvac Connected D7 which can connect to both 2.4 and 5 GHz bands all other Botvac Connected Robots can only connect to and use the 2.4 GHz band to access the Internet.
When using the Neato iOS or Android app to setup your robot and you get to the step that instructs you to select your Wi-Fi network you will only see the available 2.4 GHz wireless networks, when you connect your robot.
If you want to connect your robot to a hidden network make sure it is a 2.4 GHz network otherwise you will receive an error message on your robot.
How do I find out if my Wi-Fi router is dual band (2.4 & 5GHz) ?
Depending on the Wi-Fi router model, there are a couple of different ways to tell if your router is dual band. The best way is to look up your router’s model on the manufacturer’s website. Some wireless routers even have dual band written on the router itself or on the packaging that it came in.
Another way to tell, is to look at your Wi-Fi network’s name (SSID). Your Wi-Fi router may be broadcasting two networks, with different names to indicate the 2.4 GHz and 5 GHz bands. This is a good sign that you have a dual band router. Each router will name the 2.4 GHz and 5 GHz bands differently, but you can generally tell just by looking. For instance, the 5 GHz network may have 5, 5G, or 5GHz as part of its name. The other may have 2, 2.4G or 2.4GHz as part of its name. So if you’ve named your Wi-Fi network “Home”, you might see Home5 and Home2 in the list of available wireless networks.
It’s also possible that your router is a dual band wireless router that is currently set to broadcast only in one band, meaning that you will only see one network name. Seeing one network name doesn’t necessarily mean that your router isn’t dual band. You need to check your router’s manual or the support section of their web site to be sure.
If your router is dual band, the manual or manufacturers web site will have instructions for how to set it to broadcast on both 2.4 GHz and 5 GHz bands.
NOTE: For best results Neato recommends connecting your Botvac Connected D7 robot to a 2.4 GHz band as it provides the widest coverage to reach all corners of your home.
Having issues connecting your Neato Robot to Wi-Fi or keeping it connected? Please see our article for WiFi Troubleshooting.
Or contact customer support, and please consider running a network scan prior to creating a support ticket. How to Run a Home Network Scan.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.