Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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What are the benefits of the Li-Ion Battery in Botvac Connected?

Botvac Connected comes with a longer lasting Li-Ion rechargeable battery. This battery provides cleaning runtimes of up to 120 minutes in ECO mode and up to 90 minutes in TURBO mode. We recommend that you do an initial charge overnight and then make sure that you keep the robot on its charge base in between cleanings. As with all rechargeable batteries, the battery will deteriorate over time and at some point in the future it will need replacing. The life of your battery depends on how frequent you vacuum and the environment your Neato cleans. NOTE: The Neato Li-Ion battery is only compatible with Botvac Connected robots. NOTE: Run times may vary due to environment and floor type.

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