Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Can I use the Neato app with my XV Series, Botvac Series, or Botvac D Series robot?

The Neato app only works with Botvac Connected robots.  If you have other Neato robots, the Neato app will not work with them.  You can purchase a Neato Botvac Connected at one of these resellers.
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