Our Customer Care team is closing early on Friday July 28th at 5 pm EST(2 pm PST). You can still email our team and will get back to you within the next two business days.  Thank you.
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I created a Neato account on the Neato website. Can I use the same email & password to sign into the Neato app?

Yes, please use the Neato email and password you use to sign in to your My Neato account on the web to sign in to the Neato app.  It is one account that you can sign in to on the web or in the Neato app.
NOTE:  In the Neato app, you can only view your connected robots. 
NOTE: You can view all robots—XV Series, Botvac Series, Botvac D Series, and Botvac Connected robots in your My Neato account on the web.
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