If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.
Yes, please use the Neato email and password you use to sign in to your My Neato account on the web to sign in to the Neato app. It is one account that you can sign in to on the web or in the Neato app.
NOTE: In the Neato app, you can only view your connected robots.
NOTE: You can view all robots—XV Series, Botvac Series, Botvac D Series, and Botvac Connected robots in your My Neato account on the web.