Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

Neato Support

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I created a Neato account on the Neato website. Can I use the same email & password to sign into the Neato app?

Yes, please use the Neato email and password you use to sign in to your My Neato account on the web to sign in to the Neato app.  It is one account that you can sign in to on the web or in the Neato app.
NOTE:  In the Neato app, you can only view your connected robots. 
NOTE: You can view all robots—XV Series, Botvac Series, Botvac D Series, and Botvac Connected robots in your My Neato account on the web.
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