You can purchase a Battery Replacement Kit for XV Series robots (set of 2 NiMH batteries) or for Botvac/Botvac D Series robots (1 NiMH battery). You’ll find instructions to replace your Neato XV batteries here or Botvac / Botvac D Series battery here.
Make sure that once you complete the replacement instructions that you recalibrate your batteries.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.