Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How do I replace Neato XV Series Robot’s batteries?

You can purchase a Battery Replacement Kit for XV Series robots (set of 2 NiMH batteries) or for Botvac/Botvac D Series robots (1 NiMH battery).  You’ll find instructions to replace your Neato XV batteries here or Botvac / Botvac D Series battery here.

Make sure that once you complete the replacement instructions that you recalibrate your batteries.

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