Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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How long does it take to charge Neato Robot’s batteries?

The robot takes two to three hours to charge fully. The status light turns solid green when the batteries are completely charged. Several factors influence charging time.
  • The charge level of the battery: If the battery is almost drained, charging will take closer to three hours. If partially charged, it will take less time to reach full capacity.
  • The environment of the room: Your robot will charge faster on a hard surface located in a cool dry area. On hot days, on carpet, expect longer charging times.

We recommend you charge the batteries overnight before you use Neato for the first time. Run through three complete charging cycles to optimize the performance of your Neato’s batteries.

Because rechargeable batteries have a limited life span, sometimes you will need to replace Neato’s batteries. You can purchase batteries from one of our partners here.

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