Neato Support

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Please contact Customer Support. (0003, 0004, 8002, 8005)

The battery is low or needs to be charged.

  • Press SELECT.

  • Put the robot on the charge base until the LEDs turn solid white (Botvac Connected robots) or solid green (XV, Botvac, Botvac D Series robots).

  • Start the robot.


If the issue is persistent, please click on the blue chat icon for assistance or visit our Customer Care Contact page for more options.



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