Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Please unplug my USB Cable when you want me to clean.

What the screen says What it means What to do
Please unplug my USB Cable when you want me to clean.
The robot cannot clean while connected to your computer with the USB cable. Make sure the USB cable is unplugged from your robot before attempting to run.
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