Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Why does the Neato Robot turn off when returning to its base?

When the robot needs to recharge its batteries during a cleaning cycle, it enters “suspended cleaning mode” which saves power by turning off the brush and blower while it goes back to its charge base.

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