Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Sometimes my Neato Robot spins in circles. Is everything okay?

Most likely the wall sensors are blocked. Take a clean, soft cloth or a cotton swab to wipe the sensors on the side on the robot.

We recommend cleaning all sensors regularly: how often depends on the amount of dirt and debris in your home. For example, if you have pets, we recommend cleaning the sensors once a month.

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