Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Why does my Neato Robot sometimes bump into walls and objects?

While it usually avoids objects, Neato may occasionally make contact with walls or objects. The robot has a line of sight and cannot detect objects below its “eye level” — the level of the laser turret. The amount of light in the room, and the color, texture or height of an object can affect the robot since its navigation laser reflects differently off of various surfaces. For example, shiny objects and mirrors can affect the performance of the robot’s laser navigation system because they scatter the laser light which can cause Neato to become disoriented and not “see” these reflective objects.

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