Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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My Brush is stuck. Please free it from debris.

What the screen says What it means What to do
My Brush is stuck. Please free it from debris.
The brush is still moving but with difficulties due to accumulated debris. Make sure the brush does not have debris wrapped around it. Follow the brush cleaning guide here.

Botvac Series

XV Series

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