Supported Neato Botvacs utilize the Charging Base as a centralized home location; enabling your Neato to determine it's location on maps, floor plans and where "Virtual No-Go Lines" have been placed.
If for any reason the Charging Base is moved more than two-feet, your Neato will need to reestablish its new home location and the surrounding environment. To accomplish this, relocate the Charing Base, then create a new “My Floor Plan,” and re-draw your preferred "Virtual No-Go Lines."
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.