This information applies to:
- Botvac Connected
- Neato D3
- Neato D4
- Neato D5
- Neato D6
- Neato D7
If your Neato continually drops connection to your home Wi-Fi network, this may indicate that your Wi-Fi router is not broadcasting a strong enough signal to all areas in your home.
Wi-Fi router placement matters.
If you can move your Wi-Fi router to a centrally located position in your home that will help ensure coverage across the whole house, we recommend you do this first if feasible. A well-positioned Wi-Fi router resolves robot disconnection issues in most cases.
Find the dead zones.
Grab a Wi-Fi capable Smartphone or Tablet, open the Wi-Fi settings on your device and scan for available networks. As your device is scanning for networks you will see the signal strength of all nearby networks. Walk around your cleaning space and ensure you have solid Wi-Fi coverage. If you notice a drop in Wi-Fi strength in an area of your home that may be susceptible to disconnections from the Neato Robot.
You may need to toggle your smartphone or tablet Wi-Fi on/off to test different areas of your home if the Wi-Fi signal does not appear to be refreshing as you move about.
Move your robot to the area you experienced dropped or low Wi-Fi signal and attempt to force a Wi-Fi Connection to your home network.
- Complete close the app and re-start it.
- Restart the Robot by pressing and holding the Start button on the top of the robot to power it off. Wait for the lights to turn off completely.
- Press the Start button once more to turn the robot back on. Once the robot has turned back on, you will hear a musical chime from the robot and the INFO LED (Or Wi-Fi Icon for the D7) will illuminate and it should attempt to reconnect to your home network and Neato Servers.
- Verify that no router settings were changed, and router was not rebooted since setting up the robot.
Tried these steps and having issues connecting your Neato Robot to Wi-Fi or keeping it connected? Please see our article for WiFi Troubleshooting.
Or contact customer support, and please consider running a network scan prior to creating a support ticket. How to Run a Home Network Scan.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.