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Neato will start cleaning but stops before reaching the assigned zone

This information is related to the following robots:

  • Botvac D7 Connected


Your Neato robot may not be able to reach an assigned cleaning zone due to a no-go line blocking the path the robot will stop. The robot will not display an error message and you will not be able to resume cleaning from the app.

To resolve this issue, cancel the cleaning, then remove the no-go line(s) that is blocking the robots path. In addition, make sure the robot has at least 20 inches of open path between no-go lines and any physical barriers to the zone.



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