If the side brush is not spinning on your Neato, please try the following to resolve the issue.
- Remove the side brush and check inside to make sure the silver magnet is still in place.
- Spin the side brush with your hand. Does it feel like it has any resistance to it? If you take the side brush off is there any resistance?
- Try powering up your robot and see if that metal peg where the side brush goes is spinning.
- Perform a soft reset on the base by holding down the home/power button for 30 seconds.
If the issue is persistent, please click on the blue chat icon for assistance or visit our Customer Care Contact page for more options.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.