Once you have downloaded the MyNeato app, proceed with the following steps to connect your robot to the app.
Connect from a second smartphone
You can connect to the same robot from different smartphones. Simply download the MyNeato app to the second mobile device, then log in using the same email address and password. The connected robot with its maps, routines, and history will now be accessible from the second smartphone. You do not need to connect the robot again.
Understand the Wi-Fi LED
Your robot has a LED titled Wi-Fi that indicates whether your robot is connected to your network or not. The same information is also visible in the MyNeato app if you have connected your robot previously.
| WI-FI LED COLOR AND BEHAVIOR | MEANING |
| White | Neato is connected to Wi-Fi |
| Pulsing white | Neato is trying to pair to the app via Bluetooth or connect to Wi-Fi |
| Off | Neato is not connected to Wi-Fi |
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.