It is important to regularly clean the sensor windows of your Neato. Cloudy sensor windows can impact the robot from navigating correctly.
Your Neato has two drop sensors and one wall-following sensor. The drop sensors detect stairs and ledges so the robot will avoid them. The wall-following sensor allows it to detect the wall and follow its line.
Clean the sensor windows
Use a dry cotton swab or a microfiber cloth to gently clean the sensor windows.
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The two drop sensors are located on either side of the brush on the underside of your Neato. The wall sensor is located on the left side of the bumper.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.