Your robot’s wheel is stuck. Remove any objects blocking the wheel, then press the play button to resume cleaning.
If the issue persists please try the following:
- Spin the wheels by hand to make sure they move freely.
- Check for a faint click when you press in on each wheel and another when you release.
- If you have any compressed air, please blow out the wheel wells, to remove any debris that might be causing the problem.
- When you turn both of the wheels they should feel exactly the same. If there is a noticeable difference, there may be an issue with the wheels' motor. Turn both of the wheels in each direction for a few minutes and try to run the Neato again.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.