The drop sensors detect stairs and ledges so the robot will avoid them. To clean the drop sensors, follow these steps:
- Turn your vacuum upside down.
- Insert a cotton swab into the drop sensor window area.
- Lightly clean the surface with the swab.
Botvac Series:
XV Series:
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.