Over time, rechargeable batteries naturally degrade. Battery life depends on how frequently you run your Neato robot and your environment. Neato Genuine batteries last many cleaning cycles before you need to replace them. If you notice a reduced runtime or decrease in performance, it may be time to replace your batteries.
Lithium-ion batteries: If you start experiencing shorter runtimes, it may be time to replace your batteries. We suggest you purchase Neato Genuine replacement batteries from our website here.
NiMh Batteries: If your robot came with NiMh batteries and you are experiencing shorter runtimes, please follow these steps. First, try to recalibrate your batteries by following these instructions here. If you don’t notice an improvement in runtime, we suggest you purchase Neato Genuine replacement batteries from our website here.
Click here for tips on getting the most from your Neato NiMh batteries.
If the issue persists, please click on the blue Chat icon for assistance or visit our Customer Care contact page for more options.