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Support Articles
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Botvac Connected Series
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‘No Go’ lines: Moving the charging base
-
Software Update 4.0 for Neato Botvac Connected D3/D5
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How do I find the current software version on my Botvac D3/D5 Connected?
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How do I find the current installed version of the Neato App
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How do I setup "Virtual No-Go Lines" with the Botvac D7 Connected?
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What Neato robots support “Virtual No-Go Lines"
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How many "MYFLOORPLAN’S" can I create in the Neato app to work with the Botvac D7 Connected?
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What are "No-Go" lines?
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Wi-Fi Troubleshooting: Connecting & pairing the Botvac D7 Connected with the Neato App
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What are the System Requirements for using the Botvat D7 Connected with the Neato App?
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What Wi-Fi networks does the Botvac D7 Connected support?
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Can I use a charge base from an older Neato model with my Botvac D7 Connected?
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How do I power cycle or reboot my Botvac D7 Connected?
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Using the Botvac D7 Connected: Start Button and LED Feedback
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Where can I download the iOS and Android Neato Botvac Connected apps?
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Using Botvac Connected, the Start & Stop Buttons, and LED lights
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Using Botvac D3 Connected / Botvac D5 Connected, The Start Button, and LED Feedback
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Reset your Botvac D3/D5 Connected Robot Vacuum
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How do I power cycle or reboot my Botvac Connected robot?
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What languages are supported in the Neato Botvac Connected apps?
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I created a Neato account on the Neato website. Can I use the same email & password to sign into the Neato app?
-
What are the System Requirements for using Botvac Connected with the Neato app?
-
Can I download the Neato app to other smart devices to remotely control the robot?
-
To save battery power on your smart device, make sure you close the Neato app when not in use.
-
What Push Notifications do Botvac Connected Series robot vacuums send?
-
How do I find out if my robot is registered to my Neato account and the status of the robot’s Wi-Fi connection?
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Return to Base / Return to Start
-
What is the Find Me feature?
-
What is Extra Care Navigation?
-
What battery works with my robot?
-
‘No Go’ lines: Moving the charging base
-
Wi-Fi & Connecting Troubleshooting
-
What Wi-Fi networks does Botvac D3/ D5 and Connected series support?
-
How do I find out if my Wi-Fi router is dual band (2.4 & 5GHz) and configure it to work with my Neato robot?
-
What do I do if I have a hidden network?
-
Wi-Fi Troubleshooting – steps to take if you are having trouble connecting your Neato Botvac Connected robot
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What if my Neato app says my robot is OFFLINE but my robot shows that it is connected on its LCD screen?
-
How do I delete my robot’s Wi-Fi network?
-
How do I remove unwanted paired networks from my robot?
-
Can I set-up my robot on more than one Wi-Fi network?
-
Wi-Fi Troubleshooting – steps to take if you are having trouble connecting / pairing your Neato Botvac D3 / D5 Connected robot with the Neato app
-
What router firewall and port settings work with Neato Botvac Connected Series robot vacuums?
-
What Wi-Fi networks does Botvac D3/ D5 and Connected series support?
-
Documentation
-
Neato Works With
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Neato Robot & Your Home
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How large of a room or area will the Neato Robot clean?
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Can I use the same charge base on different Neato XV Series robots?
-
Can I move my Neato Robot while it’s cleaning?
-
How do I prepare my home for cleaning?
-
Will my Neato Robot clean more than one room?
-
What is the maximum height of an obstacle that the Neato Robot can get over?
-
What are boundary markers and how do I use them?
-
What if furniture is moved, or a person walks into the room while the Neato Robot is cleaning?
-
How do pets respond to Neato Robot Vacuums?
-
Can Neato Robots clean under furniture?
-
How large of a room or area will the Neato Robot clean?
-
Using Your Neato Robot
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Can I use the Neato app with my XV Series, Botvac Series, or Botvac D Series robot?
-
Are the charge bases for Botvac Series and XV Series robots compatible?
-
I have three large open rooms connected to each other. Where is the best place for the charge base?
-
Cleaning upstairs and downstairs
-
Status Lights
-
What is the best way to carry Neato Robots?
-
How to start the robot on a cleaning run?
-
Can I use the Neato app with my XV Series, Botvac Series, or Botvac D Series robot?
-
Setting Up Your Neato Robot
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Batteries, Charging & Runtime
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How do I disconnect Neato XV’s batteries?
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How long does it take to charge Neato Robot’s batteries?
-
How do I replace Neato XV Series Robot’s batteries?
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What are the benefits of the Li-Ion Battery in Botvac Connected?
-
Can I use the Neato Li-Ion battery in my XV, Botvac or Botvac D Series robot?
-
Does Botvac Connected come with a Li-Ion Battery?
-
How often do I need to replace my Neato Robot’s batteries?
-
Where can I buy replacement batteries for my Neato robot?
-
NiMh: Experiencing short runtime or batteries don’t hold charge
-
How do I get the most from my Neato Robot batteries?
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I replaced the battery and it now seems to be charging slowly.
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How do I disconnect Neato XV’s batteries?
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Maintaining Your Neato Robot
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How do I clean the Neato XV’s brush?
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How should I clean my Neato filter?
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How do I clean the Neato brush?
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Recalibrating your Neato NiMh Battery
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What brush fits in my Botvac robot?
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How to use the Neato Cleaning tool
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Warranty & Repair
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How do I replace my filter?
-
How do I empty the dirt out of Neato?
-
How do I get the best performance from my Neato Robot?
-
Where can I buy Genuine Neato Accessories?
-
How do I change or clean the bearings on my Botvac Robot’s brush?
-
How do I find out what version of software my Neato Robot is running?
-
What does the squeegee do?
-
How do I clean the drop sensors?
-
How do I clean the Neato XV’s brush?
-
Troubleshooting
-
In the European Union, LetMeRepair is an authorized repair facility
-
Sometimes my Neato Robot spins in circles. Is everything okay?
-
What if the Neato Robot accidentally comes off the charging base?
-
Is it normal that my robot occasionally blinks “charging” even when it’s unused and fully charged?
-
Neato Robot won’t return to charge base or gives error “Cleaning suspended while charging” in middle of room
-
Sometimes my Neato Robot makes a loud noise. What does this mean?
-
What if my Neato Robot can’t find its charge base?
-
My Neato Robot doesn’t always find its charge base. What can I do?
-
Sometimes my Neato Robot climbs up the charge base. Why?
-
My robot is out of warranty. How can I have it repaired?
-
My Neato Robot does not detect boundary marker I put down. What can I do?
-
My Neato Robot fell down the stairs. What should I do?
-
Sometimes my Neato Robot shakes from left to right. Is something wrong?
-
Sometimes the Neato Robot only goes half-way across an open floor and turns around. Why?
-
My clock reset to 0:00. What happened?
-
My Neato Robot isn’t cleaning on schedule. What can I do?
-
Why does my Neato Robot sometimes stop and start by itself?
-
My Neato Robot bounces or vibrates while traveling across hard-surface floors. What does this mean?
-
LCD Screen is Blank
-
In the European Union, LetMeRepair is an authorized repair facility
-
Error Messages
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My Brush is stuck. Please free it from debris.
-
My Brush is overloaded. Please free it from debris.
-
USB Full
-
USB Read failed.
-
Please unplug my USB Cable when you want me to clean.
-
I had to reset. Please press OKAY to restart
-
Error connecting to the Neato server. Try again.
-
USB was disconnected
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Please connect USB device.
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My Schedule is OFF
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Please empty my dirt bin and filter.
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Please Dust me off so that I can see.
-
I reset. Please recharge me.
-
Finished! I’m returning to base for charging.
-
I’m returning to START and need to be charged.
-
Error connecting to home Wi-Fi. Try again.
-
Incorrect Wi-Fi password or router. Try again.
-
Please set the robot’s time and date first.
-
Software Update FAILED
-
I can’t charge. Try moving the base station to a new location.
-
Please set schedule to ON first.
-
My battery is low. I need to charge my battery before I can clean.
-
Please return me to my base.
-
My Bumper is stuck. Please free it.
-
Please clean my left drop sensor window.
-
Please clean my right drop sensor window.
-
My Left Wheel is stuck. Please free it from debris.
-
My Right Wheel is stuck. Please free it from debris.
-
Please put my Dirt Bin back in.
-
Please check my filter and Dirt Bin.
-
My Brush is stuck. Please free it from debris.
-
Error Codes
-
Please wait while I cool down my battery. (8003)
-
Please contact Customer Support. (0003, 0004, 8002, 8005)
-
Please clear my path. (2012)
-
Please clear my path. (2011)
-
Please clear my path. (2010)
-
Please clear my path. (2009)
-
Please contact Customer Support. (0003, 9000-9026, 10000)
-
Please contact Customer Support. (8021, 8031)
-
Please contact Customer Support. (0010, 8017)
-
Please press OK to continue. (1000, 3000, 4000, 5000)
-
Please contact Customer Support. (0002, 0005, 8000, 8001, 8012)
-
Please press OK to continue, battery issue (0003, 0004)
-
Please contact Customer Support. (7000)
-
Please clear my path. (2008)
-
Please clear my path. (2000-2007)
-
Please contact Customer Support (8018, 8019)
-
Please contact Customer Support (8006, 8020)
-
Please open my dirt bin & push switch DOWN to ON. (0008, 0009, 8015, 8016)
-
Please clear my path. (2000)
-
Please contact Customer Support. Tests not complete. (7001)
-
Please press OKAY to continue. Battery issue (0009)
-
Please press OKAY to continue. Battery issue (0008)
-
Please press OKAY to continue. Battery issue (0002)
-
Please press OKAY to continue. Battery issue (0007)
-
Please press OKAY to continue. Battery issue (0006)
-
My vision is blocked. Please press OKAY (1000), (2000), (3000), (4000), (5000)
-
Please press OKAY to restart. Battery Issue (0002), (0008), (0009)
-
Please press OKAY to continue. Battery Issue (0005, 0006, 8000)
-
Please wait while I cool down my battery. (8003)
-
How Neato Robots Work
-
My robot doesn’t clean my whole room before moving on to the next room. Is this normal?
-
Why does my Neato Robot sometimes bump into walls and objects?
-
My Neato Robot got stuck going under furniture. Is this normal?
-
Why does the Neato Robot turn off when returning to its base?
-
How does the Neato Robot dock on its charge base?
-
Will Neato Robots clean wet floors?
-
What is the Ultra Performance Filter?
-
What are ECO mode and TURBO mode on Botvac Connected?
-
What is Manual Clean?
-
What floor surfaces can Neato vacuum?
-
Why did my Neato start cleaning again during a time that I did not schedule it?
-
Why can’t my robot get back to its charge base?
-
How do I find out information about my Neato robot such as software version and usage information?
-
How does Auto-Recharge & Resume work?
-
What type of debris does the Neato Robot pick up?
-
What is Clean House?
-
The Neato Robot sometimes takes a different path when cleaning my floors.
-
How does Spot Clean work on Botvac, Botvac D Series, and XV robots?
-
What does the Clean House button or START button do?
-
My robot doesn’t clean my whole room before moving on to the next room. Is this normal?
-
How-To Videos (Botvac Connected Series)
-
Watch First
-
Connecting Botvac D3/D5 Connected to the Neato app (for iOS)
-
Connecting Botvac Connected to the Neato app (for iOS)
-
Reset your Botvac D3/D5 Connected Robot Vacuum
-
Reset your Botvac Connected Robot Vacuum
-
Replacing the battery (Botvac Connected Li-Ion battery)
-
Connecting Botvac Connected to the Neato app (for Android)
-
Connecting Botvac D3/D5 Connected to the Neato app (for Android)
-
Using your Neato Botvac D3/D5 Connected Robot Vacuum
-
Watch First
-
How-To Videos (Botvac Series)
-
How-To Videos (XV Series)
Loading...
-
Botvac Connected Series
-
‘No Go’ lines: Moving the charging base
-
Software Update 4.0 for Neato Botvac Connected D3/D5
-
How do I find the current software version on my Botvac D3/D5 Connected?
-
How do I find the current installed version of the Neato App
-
How do I setup "Virtual No-Go Lines" with the Botvac D7 Connected?
-
What Neato robots support “Virtual No-Go Lines"
-
How many "MYFLOORPLAN’S" can I create in the Neato app to work with the Botvac D7 Connected?
-
What are "No-Go" lines?
-
Wi-Fi Troubleshooting: Connecting & pairing the Botvac D7 Connected with the Neato App
-
What are the System Requirements for using the Botvat D7 Connected with the Neato App?
-
What Wi-Fi networks does the Botvac D7 Connected support?
-
Can I use a charge base from an older Neato model with my Botvac D7 Connected?
-
How do I power cycle or reboot my Botvac D7 Connected?
-
Using the Botvac D7 Connected: Start Button and LED Feedback
-
Where can I download the iOS and Android Neato Botvac Connected apps?
-
Using Botvac Connected, the Start & Stop Buttons, and LED lights
-
Using Botvac D3 Connected / Botvac D5 Connected, The Start Button, and LED Feedback
-
Reset your Botvac D3/D5 Connected Robot Vacuum
-
How do I power cycle or reboot my Botvac Connected robot?
-
What languages are supported in the Neato Botvac Connected apps?
-
I created a Neato account on the Neato website. Can I use the same email & password to sign into the Neato app?
-
What are the System Requirements for using Botvac Connected with the Neato app?
-
Can I download the Neato app to other smart devices to remotely control the robot?
-
To save battery power on your smart device, make sure you close the Neato app when not in use.
-
What Push Notifications do Botvac Connected Series robot vacuums send?
-
How do I find out if my robot is registered to my Neato account and the status of the robot’s Wi-Fi connection?
-
Return to Base / Return to Start
-
What is the Find Me feature?
-
What is Extra Care Navigation?
-
What battery works with my robot?
-
‘No Go’ lines: Moving the charging base
-
Wi-Fi & Connecting Troubleshooting
-
What Wi-Fi networks does Botvac D3/ D5 and Connected series support?
-
How do I find out if my Wi-Fi router is dual band (2.4 & 5GHz) and configure it to work with my Neato robot?
-
What do I do if I have a hidden network?
-
Wi-Fi Troubleshooting – steps to take if you are having trouble connecting your Neato Botvac Connected robot
-
What if my Neato app says my robot is OFFLINE but my robot shows that it is connected on its LCD screen?
-
How do I delete my robot’s Wi-Fi network?
-
How do I remove unwanted paired networks from my robot?
-
Can I set-up my robot on more than one Wi-Fi network?
-
Wi-Fi Troubleshooting – steps to take if you are having trouble connecting / pairing your Neato Botvac D3 / D5 Connected robot with the Neato app
-
What router firewall and port settings work with Neato Botvac Connected Series robot vacuums?
-
What Wi-Fi networks does Botvac D3/ D5 and Connected series support?
-
Documentation
-
Neato Works With
-
Neato Robot & Your Home
-
How large of a room or area will the Neato Robot clean?
-
Can I use the same charge base on different Neato XV Series robots?
-
Can I move my Neato Robot while it’s cleaning?
-
How do I prepare my home for cleaning?
-
Will my Neato Robot clean more than one room?
-
What is the maximum height of an obstacle that the Neato Robot can get over?
-
What are boundary markers and how do I use them?
-
What if furniture is moved, or a person walks into the room while the Neato Robot is cleaning?
-
How do pets respond to Neato Robot Vacuums?
-
Can Neato Robots clean under furniture?
-
How large of a room or area will the Neato Robot clean?
-
Using Your Neato Robot
-
Can I use the Neato app with my XV Series, Botvac Series, or Botvac D Series robot?
-
Are the charge bases for Botvac Series and XV Series robots compatible?
-
I have three large open rooms connected to each other. Where is the best place for the charge base?
-
Cleaning upstairs and downstairs
-
Status Lights
-
What is the best way to carry Neato Robots?
-
How to start the robot on a cleaning run?
-
Can I use the Neato app with my XV Series, Botvac Series, or Botvac D Series robot?
-
Setting Up Your Neato Robot
-
Batteries, Charging & Runtime
-
How do I disconnect Neato XV’s batteries?
-
How long does it take to charge Neato Robot’s batteries?
-
How do I replace Neato XV Series Robot’s batteries?
-
What are the benefits of the Li-Ion Battery in Botvac Connected?
-
Can I use the Neato Li-Ion battery in my XV, Botvac or Botvac D Series robot?
-
Does Botvac Connected come with a Li-Ion Battery?
-
How often do I need to replace my Neato Robot’s batteries?
-
Where can I buy replacement batteries for my Neato robot?
-
NiMh: Experiencing short runtime or batteries don’t hold charge
-
How do I get the most from my Neato Robot batteries?
-
I replaced the battery and it now seems to be charging slowly.
-
How do I disconnect Neato XV’s batteries?
-
Maintaining Your Neato Robot
-
How do I clean the Neato XV’s brush?
-
How should I clean my Neato filter?
-
How do I clean the Neato brush?
-
Recalibrating your Neato NiMh Battery
-
What brush fits in my Botvac robot?
-
How to use the Neato Cleaning tool
-
Warranty & Repair
-
How do I replace my filter?
-
How do I empty the dirt out of Neato?
-
How do I get the best performance from my Neato Robot?
-
Where can I buy Genuine Neato Accessories?
-
How do I change or clean the bearings on my Botvac Robot’s brush?
-
How do I find out what version of software my Neato Robot is running?
-
What does the squeegee do?
-
How do I clean the drop sensors?
-
How do I clean the Neato XV’s brush?
-
Troubleshooting
-
In the European Union, LetMeRepair is an authorized repair facility
-
Sometimes my Neato Robot spins in circles. Is everything okay?
-
What if the Neato Robot accidentally comes off the charging base?
-
Is it normal that my robot occasionally blinks “charging” even when it’s unused and fully charged?
-
Neato Robot won’t return to charge base or gives error “Cleaning suspended while charging” in middle of room
-
Sometimes my Neato Robot makes a loud noise. What does this mean?
-
What if my Neato Robot can’t find its charge base?
-
My Neato Robot doesn’t always find its charge base. What can I do?
-
Sometimes my Neato Robot climbs up the charge base. Why?
-
My robot is out of warranty. How can I have it repaired?
-
My Neato Robot does not detect boundary marker I put down. What can I do?
-
My Neato Robot fell down the stairs. What should I do?
-
Sometimes my Neato Robot shakes from left to right. Is something wrong?
-
Sometimes the Neato Robot only goes half-way across an open floor and turns around. Why?
-
My clock reset to 0:00. What happened?
-
My Neato Robot isn’t cleaning on schedule. What can I do?
-
Why does my Neato Robot sometimes stop and start by itself?
-
My Neato Robot bounces or vibrates while traveling across hard-surface floors. What does this mean?
-
LCD Screen is Blank
-
In the European Union, LetMeRepair is an authorized repair facility
-
Error Messages
-
My Brush is stuck. Please free it from debris.
-
My Brush is overloaded. Please free it from debris.
-
USB Full
-
USB Read failed.
-
Please unplug my USB Cable when you want me to clean.
-
I had to reset. Please press OKAY to restart
-
Error connecting to the Neato server. Try again.
-
USB was disconnected
-
Please connect USB device.
-
My Schedule is OFF
-
Please empty my dirt bin and filter.
-
Please Dust me off so that I can see.
-
I reset. Please recharge me.
-
Finished! I’m returning to base for charging.
-
I’m returning to START and need to be charged.
-
Error connecting to home Wi-Fi. Try again.
-
Incorrect Wi-Fi password or router. Try again.
-
Please set the robot’s time and date first.
-
Software Update FAILED
-
I can’t charge. Try moving the base station to a new location.
-
Please set schedule to ON first.
-
My battery is low. I need to charge my battery before I can clean.
-
Please return me to my base.
-
My Bumper is stuck. Please free it.
-
Please clean my left drop sensor window.
-
Please clean my right drop sensor window.
-
My Left Wheel is stuck. Please free it from debris.
-
My Right Wheel is stuck. Please free it from debris.
-
Please put my Dirt Bin back in.
-
Please check my filter and Dirt Bin.
-
My Brush is stuck. Please free it from debris.
-
Error Codes
-
Please wait while I cool down my battery. (8003)
-
Please contact Customer Support. (0003, 0004, 8002, 8005)
-
Please clear my path. (2012)
-
Please clear my path. (2011)
-
Please clear my path. (2010)
-
Please clear my path. (2009)
-
Please contact Customer Support. (0003, 9000-9026, 10000)
-
Please contact Customer Support. (8021, 8031)
-
Please contact Customer Support. (0010, 8017)
-
Please press OK to continue. (1000, 3000, 4000, 5000)
-
Please contact Customer Support. (0002, 0005, 8000, 8001, 8012)
-
Please press OK to continue, battery issue (0003, 0004)
-
Please contact Customer Support. (7000)
-
Please clear my path. (2008)
-
Please clear my path. (2000-2007)
-
Please contact Customer Support (8018, 8019)
-
Please contact Customer Support (8006, 8020)
-
Please open my dirt bin & push switch DOWN to ON. (0008, 0009, 8015, 8016)
-
Please clear my path. (2000)
-
Please contact Customer Support. Tests not complete. (7001)
-
Please press OKAY to continue. Battery issue (0009)
-
Please press OKAY to continue. Battery issue (0008)
-
Please press OKAY to continue. Battery issue (0002)
-
Please press OKAY to continue. Battery issue (0007)
-
Please press OKAY to continue. Battery issue (0006)
-
My vision is blocked. Please press OKAY (1000), (2000), (3000), (4000), (5000)
-
Please press OKAY to restart. Battery Issue (0002), (0008), (0009)
-
Please press OKAY to continue. Battery Issue (0005, 0006, 8000)
-
Please wait while I cool down my battery. (8003)
-
How Neato Robots Work
-
My robot doesn’t clean my whole room before moving on to the next room. Is this normal?
-
Why does my Neato Robot sometimes bump into walls and objects?
-
My Neato Robot got stuck going under furniture. Is this normal?
-
Why does the Neato Robot turn off when returning to its base?
-
How does the Neato Robot dock on its charge base?
-
Will Neato Robots clean wet floors?
-
What is the Ultra Performance Filter?
-
What are ECO mode and TURBO mode on Botvac Connected?
-
What is Manual Clean?
-
What floor surfaces can Neato vacuum?
-
Why did my Neato start cleaning again during a time that I did not schedule it?
-
Why can’t my robot get back to its charge base?
-
How do I find out information about my Neato robot such as software version and usage information?
-
How does Auto-Recharge & Resume work?
-
What type of debris does the Neato Robot pick up?
-
What is Clean House?
-
The Neato Robot sometimes takes a different path when cleaning my floors.
-
How does Spot Clean work on Botvac, Botvac D Series, and XV robots?
-
What does the Clean House button or START button do?
-
My robot doesn’t clean my whole room before moving on to the next room. Is this normal?
-
How-To Videos (Botvac Connected Series)
-
Watch First
-
Connecting Botvac D3/D5 Connected to the Neato app (for iOS)
-
Connecting Botvac Connected to the Neato app (for iOS)
-
Reset your Botvac D3/D5 Connected Robot Vacuum
-
Reset your Botvac Connected Robot Vacuum
-
Replacing the battery (Botvac Connected Li-Ion battery)
-
Connecting Botvac Connected to the Neato app (for Android)
-
Connecting Botvac D3/D5 Connected to the Neato app (for Android)
-
Using your Neato Botvac D3/D5 Connected Robot Vacuum
-
Watch First
-
How-To Videos (Botvac Series)
-
How-To Videos (XV Series)
