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Frequently asked Questions
-
What countries does the Neato app support?
-
How do I download / access the Neato app?
-
Using the Start Button, and LED Feedback on Botvac Connected-Series Robots
-
How do I power cycle or reboot my Connected-Series Robot?
-
What floor surfaces can Neato vacuum?
-
Magnetic strip usage
-
What type of debris does the Neato Robot pick up?
-
Sometimes my Neato Robot shakes from left to right. Is something wrong?
-
Can Neato Robots clean under furniture?
-
My Neato Robot got stuck going under furniture. Is this normal?
-
Will Neato Robots clean wet floors?
-
What languages are supported in the Neato Botvac Connected apps?
-
What is the maximum height of an obstacle that the Neato Robot can get over?
-
Can I use a charge base from an older Neato model with my Botvac D3/D5 Connected?
-
What if furniture is moved, or a person walks into the room while the Neato Robot is cleaning?
-
What are ECO mode and TURBO?
-
What is Manual Clean?
-
What is Clean House?
-
Scheduling cleanings with your Neato Botvac D7 Robot
-
What Push Notifications do Botvac Connected Series robot vacuums send?
-
How large of a room or area will the Neato Robot clean?
-
Can I move my Neato Robot while it’s cleaning?
-
Will my Neato Robot clean more than one room?
-
Why did my Neato start cleaning again during a time that I did not schedule it?
-
How does Spot Clean work?
-
Where should I locate the Neato Robot’s charge base?
-
Sometimes the Neato Robot only goes half-way across an open floor and turns around. Why?
-
What are the system requirements for using Connected-Series Robots with the Neato app?
-
How do I find the current installed version of the Neato App
-
How do I update the software on my Botvac Connected Series Robot Vaccum?
-
What countries does the Neato app support?
-
Common Problems and Solutions
-
★
When will I be able to update to the latest version of the software?
-
Erratic Navigation
-
Missing Areas
-
My vision is blocked. Please press OKAY (1000), (2000), (3000), (4000), (5000)
-
Reboot Me
-
Unresponive. Won't Start or Power ON
-
Wheel Stuck
-
Please put me down on the floor
-
Please empty my dirt bin and filter
-
Side Brush Not Spinning
-
Neato Will Not Charge
-
My robot doesn’t clean my whole room before moving on to the next room. Is this normal?
-
★
When will I be able to update to the latest version of the software?
-
Wi-Fi & Connecting Troubleshooting
-
Wi-Fi Troubleshooting Guide
-
How to Connect your Neato to Wi-Fi
-
What If My Neato App Says My Robot Is Offline?
-
Running a Network Scan Before Contacting Support
-
How do I delete or change my robot's Wi-Fi network?
-
How do I connect my robot to a hidden Wi-Fi network?
-
Can I set-up my robot on more than one Wi-Fi network?
-
What Wi-Fi networks does my Robot Support (2.4Ghz or 5GHz) ?
-
What can I do if my Neato Robot Continually Disconnects from Wi-Fi?
-
What if my Neato app says my robot is OFFLINE but my robot shows that it is connected on the Botvac Connected LCD screen?
-
How do I delete my Botvac Connected Wi-Fi network?
-
Wi-Fi Troubleshooting steps for your Neato Botvac Connected
-
Advanced WiFi Troubleshooting
-
Wi-Fi Troubleshooting Guide
-
Floor Plan (No-Go Lines and Zones)
-
★
Zone Cleaning FAQ
-
★
How do I setup "Virtual No-Go Lines" with Botvac Connected-Series Robots?
-
No-Go Lines FAQ
-
How do I create a floor plan?
-
How do I prepare my home for cleaning?
-
Cleaning upstairs and downstairs
-
How does Auto-Recharge & Resume work?
-
Why can’t my robot get back to its charge base?
-
My path is blocked error message when using zones
-
How does the Neato Robot dock on its charge base?
-
What are boundary markers and how do I use them?
-
My Neato Robot fell down the stairs. What should I do?
-
Sometimes my Neato Robot spins in circles. Is everything okay?
-
Why does the Neato Robot turn off when returning to its base?
-
Why does my Neato Robot sometimes bump into walls and objects?
-
The Neato Robot sometimes takes a different path when cleaning my floors.
-
My Neato Robot does not detect boundary marker I put down. What can I do?
-
I have three large open rooms connected to each other. Where is the best place for the charge base?
-
★
Zone Cleaning FAQ
-
Error Codes & Error Messages
-
Please press the start button on the robot to continue. Vision error. (4102)
-
Please press the start button on the robot to continue. Vision error. (4101)
-
The path to a zone is blocked (2013)
-
Please wait while I cool down my battery. (8003)
-
Please contact Customer Support. (0003, 0004, 8002, 8005)
-
Please clear my path. (2012)
-
Please clear my path. (2011)
-
Please clear my path. (2010)
-
Please clear my path. (2009)
-
Please contact Customer Support. (0003, 9000-9026, 10000)
-
Please contact Customer Support. (8021, 8031)
-
Please contact Customer Support. (0010, 8017)
-
Please press OK to continue. (1000, 3000, 4000, 5000)
-
Please contact Customer Support. (0002, 0005, 8000, 8001, 8012)
-
Please press OK to continue, battery issue (0003, 0004)
-
Please contact Customer Support. (7000)
-
Please clear my path. (2008)
-
Please clear my path. (2000-2007)
-
Please contact Customer Support (8018, 8019)
-
Please contact Customer Support (8006, 8020)
-
Please open my dirt bin & push switch DOWN to ON. (0008, 0009, 8015, 8016)
-
Please clear my path. (2000)
-
Please press OKAY to continue. Battery issue (0009)
-
Please press OKAY to continue. Battery issue (0008)
-
Please press OKAY to continue. Battery issue (0002)
-
Please press OKAY to continue. Battery issue (0007)
-
Please press OKAY to continue. Battery issue (0006)
-
Please press OKAY to restart. Battery Issue (0002), (0008), (0009)
-
Please press OKAY to continue. Battery Issue (0005, 0006, 8000)
-
My Brush is overloaded. Please free it from debris.
-
Please press the start button on the robot to continue. Vision error. (4102)
-
Neato Works With (Device & Service Integrations)
-
Using Siri Shortcuts with the Neato App
-
Neato with Google Assistant Summary FAQ
-
Using your Neato robot with Alexa devices
-
Using your Neato robot with an Apple watch
-
Using Your Neato Robot with Wear OS by Google
-
Using Your Neato Robot With IFTTT
-
Using Your Neato Robot With Neato Chatbot For WeChat
-
Using Your Neato Robot with Neato Chatbot for Facebook
-
Using Your Neato Connected Series Robot with Samsung SmartThings
-
Using Siri Shortcuts with the Neato App
-
User Manuals and Documentation
-
Maintaining Your Neato Robot
-
How do I empty the dirt out of Neato?
-
How do I clean the Neato brush?
-
How often should I clean my Neato filter?
-
How do I replace my filter?
-
How to use the Neato Cleaning tool
-
How do I clean the drop sensors?
-
What brush fits in my Botvac robot?
-
How do I get the best performance from my Neato Robot?
-
Where can I buy Genuine Neato Accessories?
-
Warranty & Repair
-
Recalibrating your Neato NiMH Battery on Original Botvac and XV Units
-
How do I clean the Neato XV’s brush?
-
How do I change or clean the bearings on my Botvac Robot’s brush?
-
How do I find out what version of software my Neato Robot is running?
-
What is the Ultra Performance Filter?
-
How do I find out information about my Neato robot with an LCD screen on top such as software version and usage information?
-
In the European Union, LetMeRepair is an authorized repair facility
-
My robot is out of warranty. How can I have it repaired?
-
How do I empty the dirt out of Neato?
-
Botvac Connected Series
-
LCD Screen and on robot controls for Botvac Connected
-
‘No Go’ lines: Moving the charging base
-
Software Update 4.0 for Neato Botvac Connected D3/D5
-
How do I find the current software version on my Botvac Connected-Series Robot?
-
Botvac Connected 2.2 Update guide
-
Reset your Botvac Connected Series Vacuum
-
I created a Neato account on the Neato website. Can I use the same email & password to sign into the Neato app?
-
What are the System Requirements for using Botvac Connected with the Neato app?
-
Can I download the Neato app to other smart devices to remotely control the robot?
-
Return to Base / Return to Start
-
What is the Find Me feature?
-
What is Extra Care Navigation?
-
How do I update my Neato app?
-
I can’t find the Neato app in the Apple App Store using my iPad. What should I do?
-
LCD Screen and on robot controls for Botvac Connected
-
XV-Series, D-Series, Botvac Series
-
Robot status Lights
-
How do I set the clock on a previous generation Botvac with LCD screen?
-
LCD Screen is Blank on previous generation Botvac
-
How do I change preferences for sounds, clock, LEDs and button clicks on previous generation Botvac with LCD screen?
-
What does the Clean House button or START button do on the XV Series?
-
Can I use the Neato app with my XV Series, Botvac Series, or Botvac D Series robot?
-
How do I set the day and time on a previous generation Botvac with LCD Screen?
-
How do I power cycle or reboot my previous generation Botvac with LCD screen?
-
Robot status Lights
-
Videos
-
Connecting Botvac D3/D5 Connected to the Neato app (for iOS)
-
Connecting Botvac Connected to the Neato app (for iOS)
-
Preparing your home for Neato
-
Battery life
-
Cleaning the brush (XV Series robots)
-
Cleaning the brush (Botvac robots)
-
Cleaning the laser
-
Cleaning the sensors (XV Series robots)
-
Cleaning the sensors (Botvac Series robots)
-
Cleaning the wheels (XV Series robots)
-
Recalibrating the battery (XV Series robots)
-
Recalibrating the battery (Botvac Series robots)
-
Reset your Botvac D3/D5 Connected Robot Vacuum
-
Reset your Botvac Connected Robot Vacuum
-
Replacing the batteries (XV Series robots with NiMh batteries)
-
Replacing the battery (Botvac Series & Botvac D Series robots with NiMh battery)
-
Replacing the battery (Botvac Connected Li-Ion battery)
-
Emptying the dirt bin
-
Connecting Botvac Connected to the Neato app (for Android)
-
Connecting Botvac D3/D5 Connected to the Neato app (for Android)
-
Using your Neato Botvac D3/D5 Connected Robot Vacuum
-
Connecting Botvac D3/D5 Connected to the Neato app (for iOS)
-
Batteries, Charging & Runtime
-
Neato Robot Battery & Performance
-
What battery works with my robot?
-
How long does it take to charge Neato Robot’s batteries?
-
Where can I buy replacement batteries for my Neato robot?
-
What is quick boost charging?
-
How do I get the most from my Neato Robot batteries on Botvac Series and XV Series?
-
I replaced the battery and it now seems to be charging slowly.
-
How do I disconnect Neato XV’s batteries?
-
How do I replace Neato XV Series Robot’s batteries?
-
NiMh: Experiencing short runtime or batteries don’t hold charge
-
Can I use the Neato Li-Ion battery in my XV, Botvac or Botvac D Series robot?
-
What if my Neato Robot can’t find its charge base?
-
Sometimes my Neato Robot climbs up the charge base. Why?
-
What Charge Base can I use with my Connected Series Robot?
-
Can I use the same charge base on different Neato XV Series robots?
-
Are the charge bases for Botvac Series and XV Series robots compatible?
-
What if the Neato Robot accidentally comes off the charging base?
-
Is it normal that my robot occasionally blinks “charging” even when it’s unused and fully charged?
-
Neato Botvac Connected Robot won’t return to charge base or gives error “Cleaning suspended while charging” in middle of room
-
What are the benefits of the Li-Ion Battery in Botvac Connected?
-
Does Botvac Connected come with a Li-Ion Battery?
-
How often do I need to replace my Neato Robot’s batteries?
-
Neato Robot Battery & Performance
Loading...
-
Frequently asked Questions
-
What countries does the Neato app support?
-
How do I download / access the Neato app?
-
Using the Start Button, and LED Feedback on Botvac Connected-Series Robots
-
How do I power cycle or reboot my Connected-Series Robot?
-
What floor surfaces can Neato vacuum?
-
Magnetic strip usage
-
What type of debris does the Neato Robot pick up?
-
Sometimes my Neato Robot shakes from left to right. Is something wrong?
-
Can Neato Robots clean under furniture?
-
My Neato Robot got stuck going under furniture. Is this normal?
-
Will Neato Robots clean wet floors?
-
What languages are supported in the Neato Botvac Connected apps?
-
What is the maximum height of an obstacle that the Neato Robot can get over?
-
Can I use a charge base from an older Neato model with my Botvac D3/D5 Connected?
-
What if furniture is moved, or a person walks into the room while the Neato Robot is cleaning?
-
What are ECO mode and TURBO?
-
What is Manual Clean?
-
What is Clean House?
-
Scheduling cleanings with your Neato Botvac D7 Robot
-
What Push Notifications do Botvac Connected Series robot vacuums send?
-
How large of a room or area will the Neato Robot clean?
-
Can I move my Neato Robot while it’s cleaning?
-
Will my Neato Robot clean more than one room?
-
Why did my Neato start cleaning again during a time that I did not schedule it?
-
How does Spot Clean work?
-
Where should I locate the Neato Robot’s charge base?
-
Sometimes the Neato Robot only goes half-way across an open floor and turns around. Why?
-
What are the system requirements for using Connected-Series Robots with the Neato app?
-
How do I find the current installed version of the Neato App
-
How do I update the software on my Botvac Connected Series Robot Vaccum?
-
What countries does the Neato app support?
-
Common Problems and Solutions
-
★
When will I be able to update to the latest version of the software?
-
Erratic Navigation
-
Missing Areas
-
My vision is blocked. Please press OKAY (1000), (2000), (3000), (4000), (5000)
-
Reboot Me
-
Unresponive. Won't Start or Power ON
-
Wheel Stuck
-
Please put me down on the floor
-
Please empty my dirt bin and filter
-
Side Brush Not Spinning
-
Neato Will Not Charge
-
My robot doesn’t clean my whole room before moving on to the next room. Is this normal?
-
★
When will I be able to update to the latest version of the software?
-
Wi-Fi & Connecting Troubleshooting
-
Wi-Fi Troubleshooting Guide
-
How to Connect your Neato to Wi-Fi
-
What If My Neato App Says My Robot Is Offline?
-
Running a Network Scan Before Contacting Support
-
How do I delete or change my robot's Wi-Fi network?
-
How do I connect my robot to a hidden Wi-Fi network?
-
Can I set-up my robot on more than one Wi-Fi network?
-
What Wi-Fi networks does my Robot Support (2.4Ghz or 5GHz) ?
-
What can I do if my Neato Robot Continually Disconnects from Wi-Fi?
-
What if my Neato app says my robot is OFFLINE but my robot shows that it is connected on the Botvac Connected LCD screen?
-
How do I delete my Botvac Connected Wi-Fi network?
-
Wi-Fi Troubleshooting steps for your Neato Botvac Connected
-
Advanced WiFi Troubleshooting
-
Wi-Fi Troubleshooting Guide
-
Floor Plan (No-Go Lines and Zones)
-
★
Zone Cleaning FAQ
-
★
How do I setup "Virtual No-Go Lines" with Botvac Connected-Series Robots?
-
No-Go Lines FAQ
-
How do I create a floor plan?
-
How do I prepare my home for cleaning?
-
Cleaning upstairs and downstairs
-
How does Auto-Recharge & Resume work?
-
Why can’t my robot get back to its charge base?
-
My path is blocked error message when using zones
-
How does the Neato Robot dock on its charge base?
-
What are boundary markers and how do I use them?
-
My Neato Robot fell down the stairs. What should I do?
-
Sometimes my Neato Robot spins in circles. Is everything okay?
-
Why does the Neato Robot turn off when returning to its base?
-
Why does my Neato Robot sometimes bump into walls and objects?
-
The Neato Robot sometimes takes a different path when cleaning my floors.
-
My Neato Robot does not detect boundary marker I put down. What can I do?
-
I have three large open rooms connected to each other. Where is the best place for the charge base?
-
★
Zone Cleaning FAQ
-
Error Codes & Error Messages
-
Please press the start button on the robot to continue. Vision error. (4102)
-
Please press the start button on the robot to continue. Vision error. (4101)
-
The path to a zone is blocked (2013)
-
Please wait while I cool down my battery. (8003)
-
Please contact Customer Support. (0003, 0004, 8002, 8005)
-
Please clear my path. (2012)
-
Please clear my path. (2011)
-
Please clear my path. (2010)
-
Please clear my path. (2009)
-
Please contact Customer Support. (0003, 9000-9026, 10000)
-
Please contact Customer Support. (8021, 8031)
-
Please contact Customer Support. (0010, 8017)
-
Please press OK to continue. (1000, 3000, 4000, 5000)
-
Please contact Customer Support. (0002, 0005, 8000, 8001, 8012)
-
Please press OK to continue, battery issue (0003, 0004)
-
Please contact Customer Support. (7000)
-
Please clear my path. (2008)
-
Please clear my path. (2000-2007)
-
Please contact Customer Support (8018, 8019)
-
Please contact Customer Support (8006, 8020)
-
Please open my dirt bin & push switch DOWN to ON. (0008, 0009, 8015, 8016)
-
Please clear my path. (2000)
-
Please press OKAY to continue. Battery issue (0009)
-
Please press OKAY to continue. Battery issue (0008)
-
Please press OKAY to continue. Battery issue (0002)
-
Please press OKAY to continue. Battery issue (0007)
-
Please press OKAY to continue. Battery issue (0006)
-
Please press OKAY to restart. Battery Issue (0002), (0008), (0009)
-
Please press OKAY to continue. Battery Issue (0005, 0006, 8000)
-
My Brush is overloaded. Please free it from debris.
-
Please press the start button on the robot to continue. Vision error. (4102)
-
Neato Works With (Device & Service Integrations)
-
Using Siri Shortcuts with the Neato App
-
Neato with Google Assistant Summary FAQ
-
Using your Neato robot with Alexa devices
-
Using your Neato robot with an Apple watch
-
Using Your Neato Robot with Wear OS by Google
-
Using Your Neato Robot With IFTTT
-
Using Your Neato Robot With Neato Chatbot For WeChat
-
Using Your Neato Robot with Neato Chatbot for Facebook
-
Using Your Neato Connected Series Robot with Samsung SmartThings
-
Using Siri Shortcuts with the Neato App
-
User Manuals and Documentation
-
Maintaining Your Neato Robot
-
How do I empty the dirt out of Neato?
-
How do I clean the Neato brush?
-
How often should I clean my Neato filter?
-
How do I replace my filter?
-
How to use the Neato Cleaning tool
-
How do I clean the drop sensors?
-
What brush fits in my Botvac robot?
-
How do I get the best performance from my Neato Robot?
-
Where can I buy Genuine Neato Accessories?
-
Warranty & Repair
-
Recalibrating your Neato NiMH Battery on Original Botvac and XV Units
-
How do I clean the Neato XV’s brush?
-
How do I change or clean the bearings on my Botvac Robot’s brush?
-
How do I find out what version of software my Neato Robot is running?
-
What is the Ultra Performance Filter?
-
How do I find out information about my Neato robot with an LCD screen on top such as software version and usage information?
-
In the European Union, LetMeRepair is an authorized repair facility
-
My robot is out of warranty. How can I have it repaired?
-
How do I empty the dirt out of Neato?
-
Botvac Connected Series
-
LCD Screen and on robot controls for Botvac Connected
-
‘No Go’ lines: Moving the charging base
-
Software Update 4.0 for Neato Botvac Connected D3/D5
-
How do I find the current software version on my Botvac Connected-Series Robot?
-
Botvac Connected 2.2 Update guide
-
Reset your Botvac Connected Series Vacuum
-
I created a Neato account on the Neato website. Can I use the same email & password to sign into the Neato app?
-
What are the System Requirements for using Botvac Connected with the Neato app?
-
Can I download the Neato app to other smart devices to remotely control the robot?
-
Return to Base / Return to Start
-
What is the Find Me feature?
-
What is Extra Care Navigation?
-
How do I update my Neato app?
-
I can’t find the Neato app in the Apple App Store using my iPad. What should I do?
-
LCD Screen and on robot controls for Botvac Connected
-
XV-Series, D-Series, Botvac Series
-
Robot status Lights
-
How do I set the clock on a previous generation Botvac with LCD screen?
-
LCD Screen is Blank on previous generation Botvac
-
How do I change preferences for sounds, clock, LEDs and button clicks on previous generation Botvac with LCD screen?
-
What does the Clean House button or START button do on the XV Series?
-
Can I use the Neato app with my XV Series, Botvac Series, or Botvac D Series robot?
-
How do I set the day and time on a previous generation Botvac with LCD Screen?
-
How do I power cycle or reboot my previous generation Botvac with LCD screen?
-
Robot status Lights
-
Videos
-
Connecting Botvac D3/D5 Connected to the Neato app (for iOS)
-
Connecting Botvac Connected to the Neato app (for iOS)
-
Preparing your home for Neato
-
Battery life
-
Cleaning the brush (XV Series robots)
-
Cleaning the brush (Botvac robots)
-
Cleaning the laser
-
Cleaning the sensors (XV Series robots)
-
Cleaning the sensors (Botvac Series robots)
-
Cleaning the wheels (XV Series robots)
-
Recalibrating the battery (XV Series robots)
-
Recalibrating the battery (Botvac Series robots)
-
Reset your Botvac D3/D5 Connected Robot Vacuum
-
Reset your Botvac Connected Robot Vacuum
-
Replacing the batteries (XV Series robots with NiMh batteries)
-
Replacing the battery (Botvac Series & Botvac D Series robots with NiMh battery)
-
Replacing the battery (Botvac Connected Li-Ion battery)
-
Emptying the dirt bin
-
Connecting Botvac Connected to the Neato app (for Android)
-
Connecting Botvac D3/D5 Connected to the Neato app (for Android)
-
Using your Neato Botvac D3/D5 Connected Robot Vacuum
-
Connecting Botvac D3/D5 Connected to the Neato app (for iOS)
-
Batteries, Charging & Runtime
-
Neato Robot Battery & Performance
-
What battery works with my robot?
-
How long does it take to charge Neato Robot’s batteries?
-
Where can I buy replacement batteries for my Neato robot?
-
What is quick boost charging?
-
How do I get the most from my Neato Robot batteries on Botvac Series and XV Series?
-
I replaced the battery and it now seems to be charging slowly.
-
How do I disconnect Neato XV’s batteries?
-
How do I replace Neato XV Series Robot’s batteries?
-
NiMh: Experiencing short runtime or batteries don’t hold charge
-
Can I use the Neato Li-Ion battery in my XV, Botvac or Botvac D Series robot?
-
What if my Neato Robot can’t find its charge base?
-
Sometimes my Neato Robot climbs up the charge base. Why?
-
What Charge Base can I use with my Connected Series Robot?
-
Can I use the same charge base on different Neato XV Series robots?
-
Are the charge bases for Botvac Series and XV Series robots compatible?
-
What if the Neato Robot accidentally comes off the charging base?
-
Is it normal that my robot occasionally blinks “charging” even when it’s unused and fully charged?
-
Neato Botvac Connected Robot won’t return to charge base or gives error “Cleaning suspended while charging” in middle of room
-
What are the benefits of the Li-Ion Battery in Botvac Connected?
-
Does Botvac Connected come with a Li-Ion Battery?
-
How often do I need to replace my Neato Robot’s batteries?
-
Neato Robot Battery & Performance
