Maintaining Your Neato Robot

How do I empty the dirt out of Neato?

For best results, empty your robot’s dirt bin after each cleaning cycle by following these steps: 1. Remove the di...

How do I clean the Neato brush?

Clean your Neato robot’s brush frequently for best results. Most hair and other debris are captured in the dirt bin, ...

How often should I clean my Neato filter?

It depends on the environment that your Neato cleans. For environments with a lot of dust or pet hair, more frequent...

How do I replace my filter?

Change the filter in your Neato frequently to keep your robot cleaning optimally. You can see replacement filters and...

How to use the Neato Cleaning tool

You can use the Neato Cleaning tool to clean both your vacuum brushes and some filters that do not have a mesh coveri...

How do I clean the drop sensors?

The drop sensors detect stairs and ledges so the robot will avoid them. To clean the drop sensors, follow these steps...

What brush fits in my Botvac robot?

If you are planning on replacing your Botvac brush, please use the chart below to figure out brush compatibility. ...

How do I get the best performance from my Neato Robot?

You will get the most performance from your Neato if you maintain it regularly. Here are a few pointers: Empty the d...

Where can I buy Genuine Neato Accessories?

You can buy Genuine Neato Accessories from one of our partners or from our online accessory store in the US: XV Serie...

Warranty & Repair

Warranty 1 year If your Neato is still under warranty and you could not resolve the issue with your robot, you can ...

Recalibrating your Neato NiMH Battery on Original Botvac and XV Units

Re-calibrate your Neato and its batteries. Recalibrating the robot batteries can improve capacity and lengthen run ti...

How do I clean the Neato XV’s brush?

Clean the robot’s brush frequently for best results. Most hair and other debris are captured in the dirt bin, but som...

How do I change or clean the bearings on my Botvac Robot’s brush?

If your Neato Botvac brush is making odd noises or isn’t functioning as expected you may have dirt or hair caught...

How do I find out what version of software my Neato Robot is running?

To find the version of software your robot is running: Connected Robots with the Neato App: Log into the Neato app...

What is the Ultra Performance Filter?

The new Neato Ultra Performance Filter is compatible with all Botvac Connected, Botvac D Series, and Botvac robots. T...

How do I find out information about my Neato robot with an LCD screen on top such as software version and usage information?

Go to the Main Menu and select About: Usage Info: Time: Cumulative Cleaning Time in: HH:MM Batt: Last battery error ...

In the European Union, LetMeRepair is an authorized repair facility

Territory Contact Details France Tel.: +33 (0) 251 404849 Email: neato-service@letmerepair.fr www.letmerepair...

My robot is out of warranty. How can I have it repaired?

If your robot is out of warranty, Neato recommends contacting an authorized repair facility. Please visit our Warran...