Batteries, Charging & Runtime

• Neato Robot Battery & Performance

  This information is applicable to: Botvac Connected Botvac D3 Connected Botvac D4 Connected Botvac D5 Connected Botv...

  Read more >

• What battery works with my robot?

  Neato Online Store      High Capacity Lithium-ion Battery SKU 945-0225     Standard Lithium-ion Batte...

  Read more >

• How long does it take to charge Neato Robot’s batteries?

  The Neato Botvac Connected takes takes two to three hours to charge from depleted to full. The status light on your r...

  Read more >

• Where can I buy replacement batteries for my Neato robot?

  If you need replacement batteries for your Neato robot, please make sure you are purchasing Genuine Neato Batteries. ...

  Read more >

• What is quick boost charging?

  This information is related to: Botvac D3 Connected Botvac D4 Connected Botvac D5 Connected Botvac D6 Connected Botv...

  Read more >

• How do I get the most from my Neato Robot batteries on Botvac Series and XV Series?

  By following a few simple rules, you can help extend the life of your robot’s batteries. How you take care of the bat...

  Read more >

• I replaced the battery and it now seems to be charging slowly.

  Using unauthorized or 3rd party accessories (non-Neato Genuine) can damage your robot and void your warranty. It is p...

  Read more >

• How do I disconnect Neato XV’s batteries?

  To disconnect the batteries, follow these steps: Locate the two battery doors next to the wheels (shown in the illus...

  Read more >

• How do I replace Neato XV Series Robot’s batteries?

  You can purchase a Battery Replacement Kit for XV Series robots (set of 2 NiMH batteries) or for Botvac/Botvac D Ser...

  Read more >

• NiMh: Experiencing short runtime or batteries don’t hold charge

  If you are experiencing shorter than expected run times please follow these troubleshooting steps: 1. Clean your robo...

  Read more >

• Can I use the Neato Li-Ion battery in my XV, Botvac or Botvac D Series robot?

  The Neato Li-Ion battery ONLY works on the Neato Botvac Connected robots. If your robot has a Nickel Metal Hydride ba...

  Read more >

• What if my Neato Robot can’t find its charge base?

  If you start your robot from its charge base, or if it passes the base during cleaning, Neato will find the charge ba...

  Read more >

• Sometimes my Neato Robot climbs up the charge base. Why?

  Occasionally, the robot does not make charging contact and keeps driving backwards. To fix, clean the charging contac...

  Read more >

• What Charge Base can I use with my Connected Series Robot?

  Connected-Series robots are designed to use the following charge bases. Robot Model Part Number Botvac D7 Con...

  Read more >

• Can I use the same charge base on different Neato XV Series robots?

  XV Series charge bases can be shared between various XV Series robots and robot models, however, newer XV Series robo...

  Read more >

• Are the charge bases for Botvac Series and XV Series robots compatible?

  No, the Botvac Series charge base and the XV Series charge base are not compatible. Botvac robots must charge on a B...

  Read more >

• What if the Neato Robot accidentally comes off the charging base?

  If accidentally knocked off of its charge base the robot will try to reconnect. If it doesn’t make a successful conne...

  Read more >

• Is it normal that my robot occasionally blinks “charging” even when it’s unused and fully charged?

  The unit blinks green when charging. As it sits on the charger, the robot is consuming a little power in its standby ...

  Read more >

• Neato Botvac Connected Robot won’t return to charge base or gives error “Cleaning suspended while charging” in middle of room

  Behaviors ·    The robot won’t return to its charge base ·    Erratic behavior (won’t clean the entire room) ·    Giv...

  Read more >

• What are the benefits of the Li-Ion Battery in Botvac Connected?

  Botvac Connected comes with a longer lasting Li-Ion rechargeable battery. This battery provides cleaning runtimes of ...

  Read more >

• Does Botvac Connected come with a Li-Ion Battery?

  Botvac Connected comes with a long lasting Li-Ion rechargeable battery. We recommend that you do an initial charge ov...

  Read more >

• How often do I need to replace my Neato Robot’s batteries?

  Over time, rechargeable batteries naturally degrade. Battery life depends on how frequently you run your Neato robot ...

  Read more >