Batteries, Charging & Runtime

Neato Robot Battery & Performance

This information is applicable to: Botvac Connected Botvac D3 Connected Botvac D4 Connected Botvac D5 Connected Botv...

What battery works with my robot?

Neato Online Store High Capacity Lithium-ion Battery Standard Lithium-ion Battery NiMh B...

How long does it take to charge Neato Robot’s batteries?

The Neato Botvac Connected takes takes two to three hours to charge from depleted to full. The status light on your r...

Where can I buy replacement batteries for my Neato robot?

If you need replacement batteries for your Neato robot, please make sure you are purchasing Genuine Neato Batteries. ...

What is quick boost charging?

This information is related to: Botvac Connected D3 Botvac Connected D4 Botvac Connected D5 Botvac Connected D6 Botv...

How do I get the most from my Neato Robot batteries on Botvac Series and XV Series?

By following a few simple rules, you can help extend the life of your robot’s batteries. How you take care of the bat...

I replaced the battery and it now seems to be charging slowly.

Using unauthorized or 3rd party accessories (non-Neato Genuine) can damage your robot and void your warranty. It is p...

How do I disconnect Neato XV’s batteries?

To disconnect the batteries, follow these steps: Locate the two battery doors next to the wheels (shown in the illus...

How do I replace Neato XV Series Robot’s batteries?

You can purchase a Battery Replacement Kit for XV Series robots (set of 2 NiMH batteries) or for Botvac/Botvac D Ser...

NiMh: Experiencing short runtime or batteries don’t hold charge

If you are experiencing shorter than expected run times please follow these troubleshooting steps: 1. Clean your robo...

Can I use the Neato Li-Ion battery in my XV, Botvac or Botvac D Series robot?

The Neato Li-Ion battery ONLY works on the Neato Botvac Connected robots. If your robot has a Nickel Metal Hydride ba...

What if my Neato Robot can’t find its charge base?

If you start your robot from its charge base, or if it passes the base during cleaning, Neato will find the charge ba...

Sometimes my Neato Robot climbs up the charge base. Why?

Occasionally, the robot does not make charging contact and keeps driving backwards. To fix, clean the charging contac...

What Charge Base can I use with my Connect-Series Robot?

Connected-Series robots are designed to use the following charge bases. Robot Model Part Number Botvac D7 Con...

Can I use the same charge base on different Neato XV Series robots?

XV Series charge bases can be shared between various XV Series robots and robot models, however, newer XV Series robo...

Are the charge bases for Botvac Series and XV Series robots compatible?

No, the Botvac Series charge base and the XV Series charge base are not compatible. Botvac robots must charge on a B...

What if the Neato Robot accidentally comes off the charging base?

If accidentally knocked off of its charge base the robot will try to reconnect. If it doesn’t make a successful conne...

Is it normal that my robot occasionally blinks “charging” even when it’s unused and fully charged?

The unit blinks green when charging. As it sits on the charger, the robot is consuming a little power in its standby ...

Neato Botvac Connected Robot won’t return to charge base or gives error “Cleaning suspended while charging” in middle of room

Behaviors · The robot won’t return to its charge base · Erratic behavior (won’t clean the entire room) · Giv...