Error Codes & Error Messages

Please press the start button on the robot to continue. Vision error. (4102)

The laser that the robot uses for navigation experienced an error. Press the start button on the robot to clear...

Please press the start button on the robot to continue. Vision error. (4101)

The laser that the robot uses for navigation experienced an error. Press the start button on the robot to clear...

The path to a zone is blocked (2013)

The robot is trying to clean a zone, but it's path is blocked and it cannot reach the zone. Try to identify what ...

Please wait while I cool down my battery. (8003)

The battery is very warm. This may be caused by being in direct sunlight or in an unusually warm environment. All...

Please contact Customer Support. (0003, 0004, 8002, 8005)

The battery is low or needs to be charged. Press SELECT. Put the robot on the charge base until the LEDs tur...

Please clear my path. (2012)

The Neato robot is having difficulty navigating the environment. Clear error and resume cleaning. If error occurs...

Please clear my path. (2011)

The Neato robot is having difficulty navigating the environment. Clear error and resume cleaning. If error occurs...

Please clear my path. (2010)

The Neato robot is having difficulty navigating the environment. Clear error and resume cleaning. If error occurs...

Please clear my path. (2009)

The Neato robot is having difficulty navigating the environment. Pick the Neato up and move it no more than 2 fee...

Please contact Customer Support. (0003, 9000-9026, 10000)

The robot has an internal error. Please press and hold the Home Button for 15 seconds. If issue persists, Ch...

Please contact Customer Support. (8021, 8031)

Robot is having issues communicating with the charge base. Please unplug and replug the charge base. Remove the r...

Please contact Customer Support. (0010, 8017)

The robot has an internal error. Please press and hold the Home Button for 15 seconds. If issue persists, Che...

Please press OK to continue. (1000, 3000, 4000, 5000)

The laser sensor that measures distance to objects is experiencing problems. Please note that the Neato's ...

Please contact Customer Support. (0002, 0005, 8000, 8001, 8012)

What the screen says What it means What to do Please contact Customer Support. (0002, 0005, 8000, 8001, 801...

Please press OK to continue, battery issue (0003, 0004)

What the screen says What it means What to do Please press OK to continue, battery issue (0003, 0004) The ...

Please contact Customer Support. (7000)

What the screen says What it means What to do Please contact Customer Support. (7000) During robot softw...

Please clear my path. (2008)

What the screen says What it means What to do Please clear my path. (2008) The Neato robot is having di...

Please clear my path. (2000-2007)

What the screen says What it means What to do Please clear my path. (2000-2007) The Neato robot is having ...

Please contact Customer Support (8018, 8019)

What the screen says What it means What to do Please contact Customer Support (8018, 8019) Setup was no...

Please contact Customer Support (8006, 8020)

What the screen says What it means What to do Please contact Customer Support (8006, 8020) Robot is not ch...

Please open my dirt bin & push switch DOWN to ON. (0008, 0009, 8015, 8016)

What the screen says What it means What to do Please open my dirt bin & push switch DOWN to ON. (0008, 0009,...

Please clear my path. (2000)

What the screen says What it means What to do Please clear my path. (2000) Botvac is having difficulty nav...

Please contact Customer Support. Tests not complete. (7001)

What the screen says What it means What to do Please contact Customer Support. Tests not complete. Setup w...

Please press OKAY to continue. Battery issue (0009)

What the screen says What it means What to do Please press OKAY to continue. Battery issue (0009) The robo...

Please press OKAY to continue. Battery issue (0008)

What the screen says What it means What to do Please press OKAY to continue. Battery issue (0008) The robo...

Please press OKAY to continue. Battery issue (0002)

What the screen says What it means What to do Please press OKAY to continue. Battery issue (0002) The robo...

Please press OKAY to continue. Battery issue (0007)

What the screen says What it means What to do Please press OKAY to continue. Battery issue (0007) The robo...

Please press OKAY to continue. Battery issue (0006)

What the screen says What it means What to do Please press OKAY to continue. Battery issue (0006) The robo...

Please press OKAY to restart. Battery Issue (0002), (0008), (0009)

What the screen says What it means What to do Please press OKAY to restart. Battery Issue (0002) (0008) (000...

Please press OKAY to continue. Battery Issue (0005, 0006, 8000)

What the screen says What it means What to do Please press OKAY to continue. Battery Issue (0005) (0006) (8...