Error Codes & Error Messages

Please press the start button on the robot to continue. Vision error. (4102)

The laser that the robot uses for navigation experienced an error. Press the start button on the robot to clear...

Please press the start button on the robot to continue. Vision error. (4101)

The laser that the robot uses for navigation experienced an error. Press the start button on the robot to clear...

The path to a zone is blocked (2013)

The robot is trying to clean a zone, but it's path is blocked and it cannot reach the zone. Try to identify what ...

Please wait while I cool down my battery. (8003)

The battery is very warm. This may be caused by being in direct sunlight or in an unusually warm environment. All...

Please contact Customer Support. (0003, 0004, 8002, 8005)

The battery is low or needs to be charged. Press SELECT. Put the robot on the charge base until the LEDs tur...

Please clear my path. (2012)

The Neato robot is having difficulty navigating the environment. Clear error and resume cleaning. If error occurs...

Please clear my path. (2011)

The Neato robot is having difficulty navigating the environment. Clear error and resume cleaning. If error occurs...

Please clear my path. (2010)

The Neato robot is having difficulty navigating the environment. Clear error and resume cleaning. If error occurs...

Please clear my path. (2009)

The Neato robot is having difficulty navigating the environment. Pick the Neato up and move it no more than 2 fee...

Please contact Customer Support. (0003, 9000-9026, 10000)

The robot has an internal error. Please press and hold the Home Button for 15 seconds. If issue persists, Ch...

Please contact Customer Support. (8021, 8031)

Robot is having issues communicating with the charge base. Please unplug and replug the charge base. Remove the r...

Please contact Customer Support. (0010, 8017)

The robot has an internal error. Please press and hold the Home Button for 15 seconds. If issue persists, Che...

Please press OK to continue. (1000, 3000, 4000, 5000)

The laser sensor that measures distance to objects is experiencing problems. Please note that the Neato's ...

Please contact Customer Support. (0002, 0005, 8000, 8001, 8012)

The Neato's batteries are not connected properly. The power switch is not ON, or one battery connection could be lo...

Please press OK to continue, battery issue (0003, 0004)

The battery is low or needs to be charged. Press SELECT. Put the robot on the charge base until the LEDs tur...

Please contact Customer Support. (7000)

During robot software update, there was a missing or corrupted file. Soft reset - While your Neato is up agai...

Please clear my path. (2008)

The Neato robot is having difficulty navigating the environment. Try moving the robot about 1’/30cm away from it'...

Please clear my path. (2000-2007)

The Neato robot is having difficulty navigating the environment. Some reasons this occurs: The laser is blocked....

Please contact Customer Support (8018, 8019)

Setup was not completed Check the charge base to make sure all connections are secure. On an XV base, open the b...

Please contact Customer Support (8006, 8020)

The Neato is not charging. Check the charge base to make sure all connections are secure. On an XV base, o...

Please open my dirt bin & push switch DOWN to ON. (0008, 0009, 8015, 8016)

The robot has a power connection issue or the battery needs to be replaced. Check the charge base to make sure ...

Please clear my path. (2000)

The Botvac is having difficulty navigating the environment. Some reasons this occurs: The laser is blocked. It i...

Please press OKAY to continue. Battery issue (0009)

The Neato's batteries are not connected properly. The power switch is not ON, or one battery connection could be lo...

Please press OKAY to continue. Battery issue (0008)

The Neato's batteries are not connected properly. The power switch is not ON, or one battery connection could be lo...

Please press OKAY to continue. Battery issue (0002)

The Neato's batteries are not connected properly. The power switch is not ON, or one battery connection could be lo...

Please press OKAY to continue. Battery issue (0007)

What the screen says What it means What to do Please press OKAY to continue. Battery issue (0007) The robo...

Please press OKAY to continue. Battery issue (0006)

The Neato's battery is not connected properly. The power switch is not ON, or one battery connection could be loose...

Please press OKAY to restart. Battery Issue (0002), (0008), (0009)

The Neato's battery is not connected properly. The power switch is not ON, or one battery connection could be loose...

Please press OKAY to continue. Battery Issue (0005, 0006, 8000)

The Neato's battery is not connected properly. The power switch is not ON, or one battery connection could be loose...

My Brush is overloaded. Please free it from debris.

The brush is stuck due to accumulated debris. Make sure the brush does not have debris wrapped around it. Follow ...