Error Codes & Error Messages

Please press the start button on the robot to continue. Vision error. (4101, 4102)

The laser that the robot uses for navigation experienced an error. Press the start button on the robot to clear...

The path to a zone is blocked (2013)

The robot is trying to clean a zone, but it's path is blocked and it cannot reach the zone. Try to identify what ...

Please wait while I cool down my battery. (8003)

The battery is very warm. This may be caused by being in direct sunlight or in an unusually warm environment. All...

Please contact Customer Support. (0003, 0004, 8002, 8005)

The battery is low or needs to be charged. Press SELECT. Put the robot on the charge base until the LEDs turn solid ...

Please clear my path. (2009, 2010, 2011, 2012)

The Neato robot is having difficulty navigating the environment. Pick the Neato up and move it no more than 2 fee...

Please contact Customer Support. (0003, 0010, 8017, 9000-9026, 10000)

The robot has an internal error. Please press and hold the Home Button for 15 seconds. If issue persists, Check t...

Please contact Customer Support. (8021, 8031)

Robot is having issues communicating with the charge base. Please unplug and replug the charge base. Remove the robot...

Please press OK to continue. (1000, 3000, 4000, 5000)

The laser sensor that measures distance to objects is experiencing problems. Please note that the Neato's ...

Please contact Customer Support. (0002, 0005, 8000, 8001, 8012)

The Neato's batteries are not connected properly. The power switch is not ON, or one battery connection could be loos...

Please press OK to continue, battery issue (0003, 0004)

The battery is low or needs to be charged. Press SELECT. Put the robot on the charge base until the LEDs tur...

Please contact Customer Support. (7000)

During robot software update, there was a missing or corrupted file. Soft reset - While your Neato is up against ...

Please clear my path. (2008)

The Neato robot is having difficulty navigating the environment. Try moving the robot about 1’/30cm away from it'...

Please clear my path. (2000-2007)

The Neato robot is having difficulty navigating the environment. Some reasons this occurs: The laser is blocked....

Please contact Customer Support (8018, 8019)

Setup was not completed Check the charge base to make sure all connections are secure. On an XV base, open the base ...

Please contact Customer Support (8006, 8020)

The Neato is not charging. Check the charge base to make sure all connections are secure. On an XV base, open ...

Please open my dirt bin & push switch DOWN to ON. (0008, 0009, 8015, 8016)

The robot has a power connection issue or the battery needs to be replaced. Check the charge base to make sure ...

Please clear my path. (2000)

The Botvac is having difficulty navigating the environment. Some reasons this occurs: The laser is blocked. It i...

Please press OKAY to continue. Battery issue (0009)

The Neato's batteries are not connected properly. The power switch is not ON, or one battery connection could be lo...

Please press OKAY to continue. Battery issue (0008)

The Neato's batteries are not connected properly. The power switch is not ON, or one battery connection could be lo...

Please press OKAY to continue. Battery issue (0002)

The Neato's batteries are not connected properly. The power switch is not ON, or one battery connection could be lo...

Please press OKAY to continue. Battery issue (0007)

What the screen says What it means What to do Please press OKAY to continue. Battery issue (0007) The robo...

Please press OKAY to continue. Battery issue (0006)

The Neato's battery is not connected properly. The power switch is not ON, or one battery connection could be loose...

Please press OKAY to restart. Battery Issue (0002), (0008), (0009)

The Neato's battery is not connected properly. The power switch is not ON, or one battery connection could be loose...

Please press OKAY to continue. Battery Issue (0005, 0006, 8000)

The Neato's battery is not connected properly. The power switch is not ON, or one battery connection could be loose...

USB Full

USB flash drive is full. Cannot copy logs. Please clear some memory on the USB flash drive and please reconnect...

USB Read failed.

Error while copying robot logs. Please reconnect the USB flash drive to the USB cable and start the log file tran...

Please unplug my USB Cable when you want me to clean.

The robot cannot clean while connected to your computer with the USB cable. Make sure the USB cable is unplugge...

I had to reset. Please press OKAY to restart

The robot encountered an internal error and had to reset itself. Press OKAY to restart cleaning. If issue persist...

USB was disconnected

While copying logs the USB flash drive was removed. Please reconnect the USB flash drive to the USB cable and sta...

Please connect USB device.

USB cable or USB flash drive is not connected. Please ensue both the USB cable and the USB flash drive are secure...