Botvac Connected Series – Neato Robotics

‘No Go’ lines: Moving the charging base

Supported Neato Botvacs utilize the Charging Base as a centralized home location; enabling your Neato to determine ...

Software Update 4.0 for Neato Botvac Connected D3/D5

Update Requirements Connected device (supported smartphone or tablet) Neato App version 2.1 (How to check your cur...

How do I find the current software version on my Botvac D3/D5 Connected?

Please be sure that that latest version of the Neato app is installed on your connected smart device. Click here for ...

How do I find the current installed version of the Neato App

Launch the Neato app Tap the options icon in the upper right hand corner Select the “MY SETTINGS” option On the “S...

How do I setup "Virtual No-Go Lines" with the Botvac D7 Connected?

To set up Virtual No-Go Lines, please be sure that the Neato App is installed on your selected device, then follow th...

What Neato robots support “Virtual No-Go Lines"

The Botvac D7 Connected is the only Neato robot that supports "Virtual No-Go Lines".

How many "MYFLOORPLAN’S" can I create in the Neato app to work with the Botvac D7 Connected?

Currently, you can store one "MY FLOOR PLAN" in the Neato App.

What are "No-Go" lines?

The Botvac D7 Connected lets you set virtual boundaries known as “Virtual No-Go Lines” around places you want the Nea...

Wi-Fi Troubleshooting: Connecting & pairing the Botvac D7 Connected with the Neato App

The information in this articles requires the Neato App and a supported Smart Device. To install the latest version o...

What are the System Requirements for using the Botvat D7 Connected with the Neato App?

Internet Connection An Internet connection is required to run the robot in connected mode. An Internet conn...

What Wi-Fi networks does the Botvac D7 Connected support?

The Botvac D7 Connected robot uses Wi-Fi to connect to the Internet. There are two frequency bands commonly used for ...

Can I use a charge base from an older Neato model with my Botvac D7 Connected?

The Botvac D7 Connected robot is designed to work with only the D7 charge base included with your robot. It is not co...

How do I power cycle or reboot my Botvac D7 Connected?

To power cycle or reboot your Botvac D7 Connected Robot. Press and hold the START button for 15 seconds, until the...

Using the Botvac D7 Connected: Start Button and LED Feedback

Understanding the Start Button and LED indicators on the Botvac D7 Connected. House Clean LED: Spot C...

Where can I download the iOS and Android Neato Botvac Connected apps?

The Neato Botvac Connected apps are currently available for download from the App Store and Google Play in the follow...

Using Botvac Connected, the Start & Stop Buttons, and LED lights

We recommend that you connect your robot and use the Neato app to get full access to all features and operate your ro...

Using Botvac D3 Connected / Botvac D5 Connected, The Start Button, and LED Feedback

We recommend that you connect your robot and use the Neato app to get full access to all features and operate your ro...

Reset your Botvac D3/D5 Connected Robot Vacuum

How do I power cycle or reboot my Botvac Connected robot?

There are three ways to power cycle or reboot the robot: Press and hold the HOUSE button for 15 seconds. The robot ...

What languages are supported in the Neato Botvac Connected apps?

The Neato Botvac Connected iOS and Android apps are currently available in the following languages: English French I...

I created a Neato account on the Neato website. Can I use the same email & password to sign into the Neato app?

Yes, please use the Neato email and password you use to sign in to your My Neato account on the web to sign in to the...

What are the System Requirements for using Botvac Connected with the Neato app?

Internet connection required An Internet connection is required to run the robot in connected mode An Internet conn...

Can I download the Neato app to other smart devices to remotely control the robot?

Yes, you can download the iOS or Android Neato app to other smart devices and remotely control the robot. After you d...

To save battery power on your smart device, make sure you close the Neato app when not in use.

Here is how you close or stop the Neato app: iOS: Double tap the home button, swipe up on the app image to close it....

What Push Notifications do Botvac Connected Series robot vacuums send?

There are five Push Notifications that get sent from the robot. Push notifications are not sent for all errors. R...

How do I find out if my robot is registered to my Neato account and the status of the robot’s Wi-Fi connection?

To find out if your robot is registered and connected to MY NEATO account and to see the status of the Wi-Fi connecti...

Return to Base / Return to Start

When starting your Neato robot from its charge base, the robot will: Start its cleaning cycle, Will detect its base ...

What is the Find Me feature?

If you cannot find your robot in your home, you can use the Find Me feature to help you find it. Click on your robot...

What is Extra Care Navigation?

When Extra Care Navigation is turned ON, your Neato robot will vacuum your floors while making sure the robot doesn’t...

What battery works with my robot?

High Capacity Lithium-ion Battery Standard Lithium-ion Battery NiMh Battery NiMH Battery Set