We're here to help.
Botvac Connected Series
-
LCD Screen and on robot controls for Botvac Connected
We recommend that you connect your robot and use the Neato app to get full access to all features and operate your ...
Read more > -
‘No Go’ lines: Moving the charging base
Supported Neato Botvacs utilize the Charging Base as a centralized home location; enabling your Neato to determine ...
Read more > -
Software Update 4.0 for Neato Botvac Connected D3/D5
Update Requirements Connected device (supported smartphone or tablet) Neato App version 2.1 (How to check your cur...
Read more > -
How do I find the current software version on my Botvac Connected-Series Robot?
Please be sure that the latest version of the Neato app is installed on your connected smart device. Click here for a...
Read more > -
Botvac Connected 2.2 Update guide
Please note: this update is available for Botvac Connected only (This will not work with Botvac Connected D3 or D5) ...
Read more > -
Reset your Botvac Connected Series Vacuum
Read more > -
I created a Neato account on the Neato website. Can I use the same email & password to sign into the Neato app?
Yes, please use the Neato email and password you use to sign in to your My Neato account on the web to sign in to the...
Read more > -
What are the System Requirements for using Botvac Connected with the Neato app?
Internet connection required An Internet connection is required to run the robot in connected mode An Internet conn...
Read more > -
Can I download the Neato app to other smart devices to remotely control the robot?
Yes, you can download the iOS or Android Neato app to other smart devices and remotely control the robot. After you d...
Read more > -
Return to Base / Return to Start
When starting your Neato robot from its charge base, the robot will: Start its cleaning cycle, Will detect its base ...
Read more > -
What is the Find Me feature?
This information is related to: Botvac D5 Connected Botvac D6 Connected Botvac D7 Connected If you cannot find yo...
Read more > -
What is Extra Care Navigation?
This information is applicable to: Botvac D3 Connected Botvac D4 Connected Botvac D5 ConnectedBotvac D6 Connected Bot...
Read more > -
How do I update my Neato app?
If you do not have automatic updates for apps set to ON on your smart phone or tablet, go to the Apple App Store or G...
Read more > -
I can’t find the Neato app in the Apple App Store using my iPad. What should I do?
If you are using an iPad, go to the Apple App Store, and when you do the search you need to change the setting for th...
Read more >