Botvac Connected Series

• Where can I download the iOS and Android Neato Botvac Connected apps?

  The Neato Botvac Connected apps are currently available for download from the App Store and Google Play in the follow...

  Read more >

• Using Botvac Connected, the Start & Stop Buttons, and LED lights

  We recommend that you connect your robot and use the Neato app to get full access to all features and operate your ro...

  Read more >

• Using Botvac D3 Connected / Botvac D5 Connected, The Start Button, and LED Feedback

  We recommend that you connect your robot and use the Neato app to get full access to all features and operate your ro...

  Read more >

• Reset your Botvac D3/D5 Connected Robot Vacuum

  Read more >

• How do I power cycle or reboot my Botvac Connected robot?

  There are three ways to power cycle or reboot the robot: Press and hold the HOUSE button for 15 seconds.  The robot ...

  Read more >

• What languages are supported in the Neato Botvac Connected apps?

  The Neato Botvac Connected iOS and Android apps are currently available in the following languages: English French I...

  Read more >

• I created a Neato account on the Neato website. Can I use the same email & password to sign into the Neato app?

  Yes, please use the Neato email and password you use to sign in to your My Neato account on the web to sign in to the...

  Read more >

• What are the System Requirements for using Botvac Connected with the Neato app?

  Internet connection required An Internet connection is required to run the robot in connected mode An Internet conn...

  Read more >

• How does Spot Clean work on Botvac Connected Series robot vacuums?

  You can start a spot clean by pressing the SPOT CLEAN button on Botvac Connected or by pressing the START BUTTON twi...

  Read more >

• Can I download the Neato app to other smart devices to remotely control the robot?

  Yes, you can download the iOS or Android Neato app to other smart devices and remotely control the robot. After you d...

  Read more >

• To save battery power on your smart device, make sure you close the Neato app when not in use.

  Here is how you close or stop the Neato app: iOS: Double tap the home button, swipe up on the app image to close it....

  Read more >

• What Push Notifications do Botvac Connected Series robot vacuums send?

  There are five Push Notifications that get sent from the robot. Push notifications are not sent for all errors.  R...

  Read more >

• How do I find out if my robot is registered to my Neato account and the status of the robot’s Wi-Fi connection?

  To find out if your robot is registered and connected to MY NEATO account and to see the status of the Wi-Fi connecti...

  Read more >

• Return to Base / Return to Start

  When starting your Neato robot from its charge base, the robot will: Start its cleaning cycle, Will detect its base ...

  Read more >

• What is the Find Me feature?

  If you cannot find your robot in your home, you can use the Find Me feature to help you find it.  Click on your robot...

  Read more >

• What is Extra Care Navigation?

  When Extra Care Navigation is turned ON, your Neato robot will vacuum your floors while making sure the robot doesn’t...

  Read more >

• What battery works with my robot?

  High Capacity Lithium-ion Battery Standard Lithium-ion Battery NiMh Battery NiMH Battery Set

  Read more >

• Can I use a smart watch with my Neato app?

  Yes, if you have an Apple Watch or Android Wear smart watch, you can access some features on your watch such as start...

  Read more >

• How do I update the software on my Neato Botvac D3 / D5 / Connected robot?

  Keep the software on your specific model of Botvac Connected robot current. When a software update is available, the ...

  Read more >

• How do I update my Neato app?

  If you do not have automatic updates for apps set to ON on your smart phone or tablet, go to the Apple App Store or G...

  Read more >

• What Neato app features are included for Botvac Connected models (Botvac D3 Connected, Botvac D5 Connected, Botvac Connected)?

  Read more >

• How do I download / access the Neato app?

  The free Neato app can be found at the Apple App Store for iOS devices (supports iOS 8 or later) or Google Play Store...

  Read more >

• Can I use a charge base from an older Neato model with my Botvac D3/D5 Connected?

  The Botvac D3/D5 Connected robots are designed to work only with a D3/D5 charge base like the one included in your ro...

  Read more >

• Do Eco and Turbo modes sync between the Neato Botvac Connected robot and the Neato app?

  When using the robot control panel, you can change the cleaning mode to ECO mode and the robot will always clean in E...

  Read more >

• I can’t find the Neato app in the Apple App Store using my iPad. What should I do?

  If you are using an iPad, go to the Apple App Store, and when you do the search you need to change the setting for th...

  Read more >