Wi-Fi & Connecting Troubleshooting

• Running a Network Scan Before Contacting Support

  This article explains how to run a home network scan using the “RouteThis Helps” app.   Who is RouteThis? A Neato par...

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• Step by Step Instructions for Connecting your Robot to Wi-Fi

    The information in this article applies to the following: Neato D3 Neato D4 Neato D5 Neato D6 Neato D7       Bef...

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• What If My Neato App Says My Robot Is Offline?

  This information applies to: Neato D3 Neato D4 Neato D5 Neato D6 Neato D7   If your Neato app says that your robot...

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• What can I do if my Neato Robot Continually Disconnects from Wi-Fi?

  This information applies to: Botvac Connected Neato D3 Neato D4 Neato D5 Neato D6 Neato D7 If your Neato continual...

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• What Wi-Fi networks does my Robot Support?

  This information is applicable to: Botvac Connected Botvac D3 Connected Botvac D4 Connected Botvac D5 Connected Botv...

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• How do I find out if my Wi-Fi router is dual band (2.4 & 5GHz) and configure it to work with my Neato robot?

    Neato Wi-Fi capable robots connect to the internet and talk to Neato servers. There are two frequency bands commonl...

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• How do I connect my robot to a hidden Wi-Fi network?

  This information is applicable to: Botvac Connected Botvac D3 Connected Botvac D4 Connected Botvac D5 Connected Botv...

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• How do I delete or change my robot's Wi-Fi network?

  This information is applicable to: Botvac D3 Connected Botvac D4 Connected Botvac D5 Connected Botvac D6 Connected Bo...

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• Can I set-up my robot on more than one Wi-Fi network?

  This Information is Related To: Botvac Connected Botvac D3 Connected Botvac D4 Connected Botvac D5 Connected Botvac ...

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• What router firewall and port settings work with my Neato Robot?

  This Information is Related To: Botvac Connected Botvac Connected D3 Botvac Connected D4 Botvac Connected D5 Botvac ...

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• What if my Neato app says my robot is OFFLINE but my robot shows that it is connected on the Botvac Connected LCD screen?

  This Information is Related To: Botvac Connected For Information on resolving a Robot OFFLINE message for the follo...

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• How do I delete my Botvac Connected Wi-Fi network?

  This Information applies to: Botvac Connected For Information on deleting a Wi-Fi network for the following robots ...

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• Wi-Fi Troubleshooting – steps to take if you are having trouble connecting your Neato Botvac Connected robot

    The information in this article is specific to the Neato Botvac Connected robot. For information related to newer B...

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• What Push Notifications do Botvac Connected Series robot vacuums send?

  This information is related to: Botvac Connected D3 Botvac Connected D4 Botvac Connected D5 Botvac Connected D6 Botv...

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