Wi-Fi & Connecting Troubleshooting

• Wi-Fi Troubleshooting Guide

  The information in this article applies to the following: Neato D3 Neato D4 Neato D5 Neato D6 Neato D7        If y...

  Read more >

• How to Connect your Neato to Wi-Fi

    The information in this article applies to the following: Neato D3 Neato D4 Neato D5 Neato D6 Neato D7      Befo...

  Read more >

• What If My Neato App Says My Robot Is Offline?

  This information applies to: Neato D3 Neato D4 Neato D5 Neato D6 Neato D7   If your Neato app says that your robot...

  Read more >

• Running a Network Scan Before Contacting Support

  This article explains how to run a home network scan using the “RouteThis Helps” app.   Who is RouteThis?A Neato part...

  Read more >

• How do I delete or change my robot's Wi-Fi network?

  The information in this article applies to the following: Neato D3 Neato D4 Neato D5 Neato D6 Neato D7 Trying to ch...

  Read more >

• How do I connect my robot to a hidden Wi-Fi network?

  The information in this article applies to the following: Botvac Connected Neato D3 Neato D4 Neato D5 Neato D6 Neato...

  Read more >

• Can I set-up my robot on more than one Wi-Fi network?

  The information in this article applies to the following: Neato D3 Neato D4 Neato D5 Neato D6 Neato D7     Yes, yo...

  Read more >

• What Wi-Fi networks does my Robot Support (2.4Ghz or 5GHz) ?

  The information in this article applies to the following: Botvac Connected Neato D3 Neato D4 Neato D5 Neato D6 Neato...

  Read more >

• What can I do if my Neato Robot Continually Disconnects from Wi-Fi?

  This information applies to: Botvac Connected Neato D3 Neato D4 Neato D5 Neato D6 Neato D7   If your Neato continu...

  Read more >

• What if my Neato app says my robot is OFFLINE but my robot shows that it is connected on the Botvac Connected LCD screen?

  This Information is Related To: Botvac Connected For Information on resolving a Robot OFFLINE message for the follo...

  Read more >

• How do I delete my Botvac Connected Wi-Fi network?

  This Information applies to: Botvac Connected For Information on deleting a Wi-Fi network for the following robots ...

  Read more >

• Wi-Fi Troubleshooting steps for your Neato Botvac Connected

    The information in this article is specific to the Neato Botvac Connected robot. For information related to newer B...

  Read more >

• Advanced WiFi Troubleshooting

    If your Neato fails to connect and you have tried the previous troubleshooting steps from the Wi-Fi Troubl...

  Read more >