Wi-Fi & Connecting Troubleshooting

Botvac D3/ D5 and Connected robots use Wi-Fi to connect to the Internet. There are two frequency bands commonly used ...

Neato Botvac Connected only supports the 2.4GHz wireless networks. It does not support the 5GHz wireless networks. ...

Some people keep their Wi-Fi network hidden as an extra security measure. The Neato robot supports 2.4GHz hidden netw...

If you have a Neato Botvac Connected and you have not had success connecting your robot, try the following: STEP 1: ...

If your Neato app says that your robot is OFFLINE, check the following: Make sure your robot is on its charge base, ...

There are two ways to delete your robot’s Wi-Fi network. See Options 1 and 2 below: Options 1: Robot Control Panel Yo...

To remove a Wi-Fi network from your list, access your robot’s dashboard in the Neato App. First tap on the Robot Sett...

Yes, you can pair your robot with up to 10 different Wi-Fi networks from the same Neato app. To add another Wi-Fi net...

Once you have downloaded the Neato app from the Apple App Store or Google Play, launch the app and follow the directi...

If your Wi-Fi router is 2.4GHz and your Wi-Fi password is correct, but you cannot connect to the server, your router ...