Frequently asked Questions

• Neato Resellers

     USA Amazon Bed Bath & Beyond Best Buy Exchange Lowes QVC Walmart Wayfair   Germany -   Argentina Aguas   Australi...

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• Using the Start Button, and LED Feedback on Botvac Connected-Series Robots

    This article applies to the following: D3 D4 D5 D6 D7      We recommend that you connect your robot and use the ...

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• What floor surfaces can Neato vacuum?

    This article applies to the following: D3 D4 D5 D6 D7        Your Neato robot can clean all floor types includin...

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• What type of debris does the Neato Robot pick up?

    This article applies to the following: D3 D4 D5 D6 D7      The Neato robot picks up normal household debris: dir...

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• Can Neato Robots clean under furniture?

    Neato can clean under any piece of furniture that has a clearance of more than four inches − perfect for under beds...

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• Will Neato Robots clean wet floors?

    Do not use Neato on wet floors, and keep it away from water. Moisture may damage the robot vacuum’s electronics and...

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• What is the maximum height of an obstacle that the Neato Robot can get over?

    Neato can clear obstacles, thresholds or changes in floor surface that are up to 3/4″ (19mm) high.

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• Can I use a charge base from an older Neato model with my Botvac D3/D5 Connected?

    The Botvac D3/D5 Connected robots are designed to work only with a D3/D5 charge base like the one included in your ...

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• What if furniture is moved, or a person walks into the room while the Neato Robot is cleaning?

    Neato’s navigation system is constantly scanning and mapping changes in the environment and can make adjustments su...

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• What Push Notifications do Botvac Connected Series robot vacuums send?

    This information is related to: Botvac Connected D3 Botvac Connected D4 Botvac Connected D5 Botvac Connected D6 Bo...

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• How large of a room or area will the Neato Robot clean?

    Neato can clean small and large areas alike.   For large spaces it automatically recharges its batteries if it need...

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• Will my Neato Robot clean more than one room?

    Yes: it moves automatically between rooms. Plus, the vacuum recharges itself when the battery runs low so it can cl...

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