Frequently asked Questions

Neato Resellers

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What countries does the Neato app support?

This article applies to the following: D3 D4 D5 D6 D7 The Neato Connected apps are currently available for ...

How do I download / access the Neato app?

This article applies to the following: D3 D4 D5 D6 D7 The free Neato app can be found at the Apple App Store...

Using the Start Button, and LED Feedback on Botvac Connected-Series Robots

This article applies to the following: D3 D4 D5 D6 D7 We recommend that you connect your robot and use the ...

How do I power cycle or reboot my Connected-Series Robot?

This article applies to the following: D3 D4 D5 D6 D7 To power cycle your Connected-Series robot Press and ...

What floor surfaces can Neato vacuum?

This article applies to the following: D3 D4 D5 D6 D7 Your Neato robot can clean all floor types includin...

Magnetic strip usage

Neato robots have a magnetic sensor that allows them to detect the magnetic strips. They are used to temporar...

What type of debris does the Neato Robot pick up?

This article applies to the following: D3 D4 D5 D6 D7 The Neato robot picks up normal household debris: dir...

Sometimes my Neato Robot shakes from left to right. Is something wrong?

This article applies to the following: D3 D4 D5 D6 D7 If the robot starts shaking while cleaning pause the ...

Can Neato Robots clean under furniture?

Neato can clean under any piece of furniture that has a clearance of more than four inches − perfect for under beds...

My Neato Robot got stuck going under furniture. Is this normal?

Neato usually knows how to get out of a bind: once the robot realizes it is stuck it will work to free itself. If t...

Will Neato Robots clean wet floors?

Do not use Neato on wet floors, and keep it away from water. Moisture may damage the robot vacuum’s electronics and...

What languages are supported in the Neato Botvac Connected apps?

The Neato Botvac Connected iOS and Android apps are currently available in the following languages: English French I...

What is the maximum height of an obstacle that the Neato Robot can get over?

Neato can clear obstacles, thresholds or changes in floor surface that are up to 3/4″ (19mm) high.

Can I use a charge base from an older Neato model with my Botvac D3/D5 Connected?

The Botvac D3/D5 Connected robots are designed to work only with a D3/D5 charge base like the one included in your ...

What if furniture is moved, or a person walks into the room while the Neato Robot is cleaning?

Neato’s navigation system is constantly scanning and mapping changes in the environment and can make adjustments su...

What are ECO mode and TURBO?

This information is related to: Botvac Connected Botvac D3 Connected Botvac D4 Connected Botvac D5 Connected Botva...

What is Manual Clean?

Manual Clean mode lets you drive your robot with your Neato app to direct its cleaning path. The vacuum is a...

What is Clean House?

In the Neato App, the default cleaning mode is a House Clean. When initiating a cleaning with this option enabled (...

Scheduling cleanings with your Neato Botvac D7 Robot

Your Neato robot can be scheduled to clean your home when it is most convenient for you and your family. Neato can ...

What Push Notifications do Botvac Connected Series robot vacuums send?

This information is related to: Botvac Connected D3 Botvac Connected D4 Botvac Connected D5 Botvac Connected D6 Bo...

How large of a room or area will the Neato Robot clean?

Neato can clean small and large areas alike. For large spaces it automatically recharges its batteries if it need...

Can I move my Neato Robot while it’s cleaning?

If you need to move the Neato robot to another room while it is running, cancel the current cleaning job before you...

Will my Neato Robot clean more than one room?

Yes: it moves automatically between rooms. Plus, the vacuum recharges itself when the battery runs low so it can cl...

Why did my Neato start cleaning again during a time that I did not schedule it?

Your Neato has an auto-recharge and resume feature. If the robot needs to recharge before it completes cleaning you...

How does Spot Clean work?

You can initiate spot cleaning with the Neato iOS or Android App via the options Menu. By default Spot Cleaning cre...

Where should I locate the Neato Robot’s charge base?

Place the charge base against a wall, near an electrical outlet. The robot needs approximately 3 feet (1 meter) ...

Sometimes the Neato Robot only goes half-way across an open floor and turns around. Why?

The robot cleans in sections. It may map the room into segments of 15′ x 15 ‘ or smaller, based on the furniture an...

What are the system requirements for using Connected-Series Robots with the Neato app?

This information is related to: Botvac D3 Connected Botvac D4 Connected Botvac D5 Connected Botvac D6 Connected Botv...

How do I find the current installed version of the Neato App

Launch the Neato app Tap the options icon in the upper right hand corner Select the “MY SETTINGS” option On the “S...