Floor Plan (No-Go Lines and Zones)

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Zone Cleaning FAQ

This article applies to the following: D7 What is zone cleaning? Zone cleaning allows you to tell the robot...

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How do I setup "Virtual No-Go Lines" with Botvac Connected-Series Robots?

This article applies to the following: D3 D4 D5 D6 D7 To set up Virtual No-Go Lines, please be sure that ...

No-Go Lines FAQ

Which Neato robots support “No-Go Lines? The following Connected-Series robots support the “No Go Lines” feature: ...

How do I create a floor plan?

This information is related to the following robots: Botvac D3 Connected Botvac D4 Connected Botvac D5 Connected Bot...

How do I prepare my home for cleaning?

When you prepare to use your Neato Robot Vacuum make sure you try to clear the space of as many obstacles as possib...

Cleaning upstairs and downstairs

To clean an area away from the charge base or on another floor carry the Neato vacuum where you want it, put it down ...

How does Auto-Recharge & Resume work?

If Neato’s batteries run low while cleaning it will know to head home and recharge all by itself. When the batteries ...

Why can’t my robot get back to its charge base?

When your robot goes about its cleaning and runs low on battery power, it attempts to return to its charge base. Some...

My path is blocked error message when using zones

There are 3 possible reasons this error may occur. Path to the zone is physically blocked. This is usually caused by...

What are boundary markers and how do I use them?

What are Boundary Markers? If you want to make a room or an area off-limits to the Neato robot, you can close the doo...

My Neato Robot fell down the stairs. What should I do?

First, make sure no dirt or debris is blocking the drop sensors on the bottom of the robot. Wipe the sensors with a c...

Sometimes my Neato Robot spins in circles. Is everything okay?

Most likely the wall sensors are blocked. Take a clean, soft cloth or a cotton swab to wipe the sensors on the side o...

Why does the Neato Robot turn off when returning to its base?

When the robot needs to recharge its batteries during a cleaning cycle, it enters “suspended cleaning mode” which sav...

Why does my Neato Robot sometimes bump into walls and objects?

While it usually avoids objects, Neato may occasionally make contact with walls or objects. The robot has a line of...

The Neato Robot sometimes takes a different path when cleaning my floors.

Every time your Neato robot vacuum heads out to clean it scans the room and plots a course. This keeps the robot awar...

My Neato Robot does not detect boundary marker I put down. What can I do?

The boundary markers must be flat on the floor and not blocked or hidden under anything (e.g., thick carpet) for th...