Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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如何清洁跌落传感器？

跌落传感器会检测楼梯和边缘区域，使机器人避开这些位置。要清洁跌落传感器，请遵循以下步骤：

  1. 倒置真空吸尘器。
  2. 将棉签插入跌落传感器的窗口区域。
  3. 用棉签轻轻地清洁表面。
Neato_Drop_sensor_window

Botvac Series：

XV Series：

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