Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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为什么我的 Neato 机器人有时会自己停止和启动?

垃圾盒周围的碎屑可能会导致垃圾盒移位。作为一项安全保护措施,机器人会在垃圾盒未完全插入时自动关闭,然后在垃圾盒插入到正确位置时继续清扫。

请检查确保该区域没有污垢且垃圾盒已正确插入到机器人中。

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