Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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如何在 Neato Botvac D3 / D5 / Connected 机器人上更新软件?

保证您特定型号的 Botvac Connected 机器人运行最新的软件。如有可用软件更新,Neato 应用就会在机器人控制面板上显示软件更新图标更新图标。轻触此图标即可启动一次自动更新。软件更新过程中无法使用机器人。

也可直接在机器人上手动更新软件。

  • 取出产品随附的升级线,再准备一个 USB 2.0 闪存驱动器。
  • 访问 www.NeatoRobotics.com/My-Neato 并登录
  • 在您已注册的 Botvac Connected 机器人项下,可以看到“软件更新”
  • 单击“软件更新”,您就会被引领完成相应机器人的软件更新(如果有的话)
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