Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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我的 Neato 机器人从楼梯上掉下来。我该怎么办?

首先,确保没有污垢或碎屑堵塞机器人底部的跌落传感器。使用干净的软布或棉签擦拭传感器:清理传感器窗口的污垢。再次启动机器人,继续清扫。

Neato_Drop_sensor_window

如果机器人仍然遇到此类的问题,您可以在楼梯上放置边界标记,尤其是楼梯被厚地毯盖住时。厚地毯可能会影响机器人的导航系统。

我们建议您定期清洁跌落传感器:清洁频率取决于家中污垢和碎屑的数量。例如,如果您有宠物,建议您至少每个月清洁一次跌落传感器。

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