Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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请检查充电座是否连接电源。

屏幕信息 含义 相应措施
请检查充电座是否连接电源。
机器人已与充电座对接,但无法充电。 确保充电座已连接到正常工作的电源插座,并且放在平坦的表面上。

如果您仍看到此消息并且您有 Botvac 机器人,请确保电缆稳固连接到充电座,并且应将电缆尽可能地插入。

如果您有 XV Series 机器人,请打开充电座,确保电源电缆已正确连接到充电座。
如果问题仍然存在,请单击聊天图标寻求帮助,或访问我们的客户服务联系页面查看更多选项。

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