Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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有时我的 Neato 机器人会爬到充电座上,为什么?

有时,机器人不会进行充电连接而是一直向后移动。

要解决此问题,请用软布清洁机器人背面以及充电座正面的充电触点。确保充电座平放在地板上,且 Neato 背面的两个触点接触充电座上的电源板。

要查看该问题是否解决,请让机器人清扫房间并在清扫完成后进行对接。

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