Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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我的 Neato 机器人无法找到充电座会怎么样?

如果从充电座位置启动机器人,或清扫期间机器人经过充电座,Neato 会在需要充电或完成清扫时寻找充电座。

如果您在远离充电座的位置启动机器人,它会在清扫期间经过充电座时寻找充电座。如果无法找到充电座,Neato 会回到启动位置。

请在该支持中心的入门指南部分了解关于充电座理想位置的更多信息。

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