Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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为什么我的机器人无法回到其充电座?

当您的机器人四处清扫并且电池电量不足时,它会尝试返回充电座。有时机器人会返回充电座附近,但无法完全归位,有时机器人会迷路,无法找到充电座。如果您的机器人无法返回充电座,我们建议您尝试按照本支持文章中的描述重新定位充电座。

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