Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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我能否在 XV、Botvac 或 Botvac D Series 机器人中使用 Neato 锂电池?

Neato 锂电池只能在 Neato Botvac Connected 机器人上使用。如果机器人使用的是镍氢电池,则必须继续在机器人中使用镍氢电池,并在需要时购买 Neato 备用镍氢电池。这两种电池不兼容,因此无法互换。

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