Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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请联系客户支持。(8021、8031)

屏幕信息 含义 相应措施
请联系
客户支持。
(8021、8031)
机器人与充电座的通信出现问题。 请拔下然后重新插入充电座。从充电座拔下机器人,然后将机器人放回充电座再次充电 – LED 必须为常亮白色(Botvac Connected 机器人)或常亮绿色(XV、Botvac、Botvac D Series 机器人),然后才能使用。如果问题仍然存在,请单击聊天图标寻求帮助,或访问我们的客户服务联系页面查看更多选项。
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