Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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点我重启

屏幕信息 含义 相应措施
点我重启
机器人需要重置 Botvac Connected
利用尘盒空腔中的“开启/关闭”开关将机器人关闭后再打开。执行此操作时,机器人要离开充电座。有蜂鸣声则表明机器人已完成重启流程。重启后,机器人应可正常工作。如果重启后仍有错误,请联系客户关怀部门。

Botvac D3 / D5 Connected

按住“开始”按钮 10 秒钟。机器人将关闭。再次按下开始按钮,重新启动机器人。有蜂鸣声则表明机器人已完成重启流程。重启后,机器人应可正常工作。如果重启后仍有错误,请联系客户关怀部门。

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