Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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Neato 机器人没有回到充电座或在房间中间显示“充电时清扫暂停”错误

行为
·    机器人没有回到充电座
· 异常行为(没有清扫整个房间)
·    在未连接到充电座时显示“充电时清扫暂停”消息

故障排除
1.确保您的机器人不在充电座上
2.转到“菜单”>“支持”>“关机”,关闭机器人
3.如果机器人显示错误消息“连接电源时无法关机”,请联系 Neato 客户服务

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