Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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为什么我的 Neato 会在我没有预约的时间里再次开始清扫?

Neato 具有自动充电并继续清扫的功能。如果在完成清扫之前机器人需要再次充电,它会返回充电座进行充电。充电完成后,它会自动回到之前离开的位置继续清扫。因此,尽管看起来是在您未预约的时间里启动,但实际上只是在完成之前的工作。

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