Neato Customer Care Holiday Hours

We hope you are enjoying the holiday season. Our Customer Care team will be away from the office from 4pm EST on December 24th and back to normal business hours on December 27th. They will also be off from 4pm EST December 31st, 2016 and back to normal business hours on January 2nd, 2017. Feel free to fill out a contact us form and they will get back to you upon their return.

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为什么我的 Neato 机器人有时会撞到墙壁和物体?

尽管 Neato 通常可以避开物体,但偶尔也可能接触墙壁或物体。机器人虽然拥有“视觉”,但无法探测低于其“视线”(激光塔水平高度)的物体。房间中的光照量、颜色、物体的纹理或高度都可能影响机器人,因为其导航激光对各种表面的反射不同。例如,闪亮的物体和镜子可能会影响机器人激光导航系统的性能,因为这些物体会散射激光,导致 Neato 迷失方向,无法“看到”这些反光的物体。

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