What If My Neato App Says My Robot Is Offline?

Modified on Fri, 24 Jan at 2:13 PM

This information applies to:

If your Neato app says that your robot is OFFLINE, please try the following:

Remove the Neato from the charge base.
Make sure there are no light on the Neato. If there are light, hold down the start button until the lights go out.
Clean the silver charge bars on the base and make sure the cord is properly connected. Also, clean the silver charging bars on the backside of the Neato.
Ensure that the outlet is providing the base with power by testing it with another device.
Make sure robot makes good contact with charge base. It may take 30 seconds to a minute to show the charge.
Wait 5 - 10 minutes, and check again to see if the Neato is now online in the app.

If the above step does not fix the issue please try to manually reconnect the Neato.

Select Wi-Fi from the list of Robot Settings and you will asked to go through the connection steps. Once you have complete the Wi-Fi set up again, the Neato will be back online.

Can’t connect?

Tried these steps and having issues connecting your Neato Robot to Wi-Fi or keeping it connected? Please see our article for WiFi Troubleshooting.