This information applies to:

• Neato D3
• Neato D4
• Neato D5
• Neato D6
• Neato D7
  
  

If your Neato app says that your robot is OFFLINE, please try the following:

• Remove the Neato from the charge base.
• Make sure there are no light on the Neato. If there are light, hold down the start button until the lights go out.
• Clean the silver charge bars on the base and make sure the cord is properly connected. Also, clean the silver charging bars on the backside of the Neato.
• Ensure that the outlet is providing the base with power by testing it with another device.
• Make sure robot makes good contact with charge base. It may take 30 seconds to a minute to show the charge.
• Wait 5 - 10 minutes, and check again to see if the Neato is now online in the app.

If the above step does not fix the issue please try to manually reconnect the Neato.

• First tap on the Robot Icon and then on the Settings Icon

• Select Wi-Fi from the list of Robot Settings and you will asked to go through the connection steps. Once you have complete the Wi-Fi set up again, the Neato will be back online.

Can’t connect?

Tried these steps and having issues connecting your Neato Robot to Wi-Fi or keeping it connected? Please see our article for WiFi Troubleshooting. 

Or contact customer support, and please consider running a network scan prior to creating a support ticket.  How to Run a Home Network Scan.