Clean the Sensors

Overview

Your robot might have trouble navigating.

Or you simply want to clean its sensor because you take good care of your Neato robot. 

Applies to

Topic(s): sensor
Robot Model(s): D800 | D8 | D9 | D10
App Version: MyNeato app

How to clean the sensors

Your robot is relying on its different sensors to navigate seamlessly through your home. However, when the windows in front of these sensors become cloudy, your robot's navigation skills may be impacted. Therefore it is important to regularly clean the sensor windows.

Use a dry cotton swab or a microfiber cloth to gently clean the sensor windows.

Drop sensors and Wall-following sensor

Your robot has two drop sensors and one wall-following sensor:

The drop sensors detect stairs and ledges so the robot will avoid them.
The two drop sensors are located on either side of the brush on the underside of your Neato.

The wall-following sensor allows it to detect the wall and follow its line.
The wall sensor is located on the left side of the bumper. 

If issue persists, visit our Customer Care contact page for more options.